Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding the noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry you was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had you had an overall pleasant visit and liked our attentive service. Having said that, we're sorry that you found the beds/mattress uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our facilities, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Mana... read more

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Kelsey, thank you for being our guest. We are glad you had an overall good stay and that our location was convenient for your needs. However, we are sorry for the issues you had while here. Your feedback will be shared with the respective teams in an effort to improve our service and facilities. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management 

Business response:

Kimberly, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Saransh, thank you for taking time to provide feedback about your stay at Extended Stay America. We are delighted to read you liked our outstanding service and that our location was perfect for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and can't wait to welcome you back. Sincerely, Hotel Management 

Business response:

Katherine, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management