Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Dear Robert, We apologize for the concerns you experienced during your stay, including the lighting in the parking area and the condition of the hallway. Your mention of the check-in experience with the desk attendant carrying her baby has been noted, and we’ll ensure our team is supported to maintain professionalism while addressing guest needs. We’re committed to making improvements and appreciate your input as we work to enhance the guest experience. We hope to welcome you back.Sincerely,Hotel Management 

Business response:

Dear Guest, We regret that the condition of your room did not meet your expectations. While we strive to maintain a clean and welcoming environment, we understand that wear and tear can affect the overall experience. Your comments about the stains and odor have been shared with our team, and we will address these concerns promptly. We appreciate your honesty and hope for the opportunity to provide you with an improved stay in the future. Sincerely,Hotel Management 

Business response:

Dear Jonathan, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, particularly with the bed sheets. This is certainly not the standard we strive to maintain, and we will immediately address the matter with our housekeeping team to ensure such issues do not recur. We appreciate your input as it helps us improve. We hope you will give us another opportunity to provide you with a much more pleasant and comfortable experience. Sincerely,Hotel Management 

Business response:

Dear Ramiro, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect the high standards we strive to maintain. We take your concerns seriously and are taking immediate action to address the cleaning protocols with our team to ensure this does not happen again. We truly appreciate your input and hope you will give us another chance to provide you with a much-improved experience. We look forward to welcoming you back.Sincerely,Hotel Manageme... read more

Business response:

Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management 

Business response:

Dear Mariano, Thank you for your feedback. We sincerely apologize for the lack of housekeeping during your four-day stay. This does not reflect our usual standards, and we understand how important regular service is for our guests' comfort. We will review our housekeeping procedures to ensure this issue is addressed for future stays. Your feedback is invaluable in helping us improve, and we hope to welcome you back for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Shanice, Thank you for your feedback. We're glad to hear you found our staff friendly and appreciated the quiet area. However, we apologize for the cleanliness and odor issues you encountered in the hallway. Please know that we take such concerns seriously and will address them with our housekeeping team to ensure improvements. Your experience is important to us, and we hope to provide a more pleasant stay on your next visit. We look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Theresa, Thank you for sharing your feedback. We truly apologize for your disappointment regarding the condition of our facility. We understand that the environment may not have met your expectations, and we appreciate your feedback. Please know that we are actively working on updates and improvements to enhance the overall experience for our guests. Your comments are invaluable in guiding these efforts, and we hope you will consider staying with us again in the future. We’re committed to making your next visit more enj... read more