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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was supposed to be a 3 night stay. I checked out after the first night. Hotel was dirty smelled of pot, a lot of people hanging out in the parking lot throwing balls and leaning on random cars.
Costumer service is bad
A place to lay your head I guess Fridge rusted and not level. Ac did not work in either room. Black mold in the bathroom.
I arrived late at about 10pm, it was in the middle of shift change, it took the front desk clerk a few minutes to get me checked in , they said she had to get clocked in. I asked if there were irons in the room, the lady said let me go look and see if they have any, they did I had to sign it out on a clipboard. This was inconvenient to me. I was told If I would have gotten there any later I wouldn’t have been able to even get an iron, due to no one being there after hours. The carpet in the hallways are disgustingly soiled, ... read more
Nightmare in Extended Stay The hotel stay was terrible. My room Air Conditioner didn't work and its located in Florida. Its the middle of summer with temperatures over 97 degrees. I had to buy a fan from Wal-Mart in order to have a cool room. I told the front desk and she came and checked on it amd it never got fixed. Alsonkilled a flying roach in the room which had a bug problem.
Business response:
Dear Nikita, Thank you for sharing the evaluation of your stay. We are deeply sorry our staff was not as responsive as they should have been in working to address your concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Therefore, we are genuinely disappointed this was your experience, and we will be more diligent going forward. Please give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Hot room Hotel room air conditioner did not cool and was not placed in another room. Also roach was in room and had to kill it.
Business response:
Dear Sheena, Thank you for choosing our hotel for your recent visit to the city. We apologize for the issues you encountered in your suite with the air conditioning unit and cleanliness. Our maintenance and housekeeping teams will be notified; thank you for bringing this to our attention. We appreciate your patience and this valuable feedback, as we always want to improve our guest experience. We hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
They never clean my room for the whole month I was staying there
Business response:
Dear Cesar, Thank you for giving us your feedback regarding your stay. Please accept our apologies for the failure of our housekeeping team to respond to your needs. We never intend to disappoint our guests, as we consistently strive to deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We hope you will give us another chance to prove our commitment to outstanding service. We look forward to welcoming you back soon. Sincerely, Hote... read more
The toilet wouldn't flush, towels were incomplete, reception service was poor, the office was closed at 8am, everything was dirty and smelled bad.
Business response:
Dear Napoleon, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we hope to have another occasion to host you in the future and pro... read more
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.