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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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The woman at the desk was very nice. She was not able to price match. I got to my room it smelled awful. Was supposed to be non smoking. I left after being in there for 5 minutes. Please issue a full refund. I have photos. Thank you.
Business response:
Dear Nicole, Thank you for being our guest and appreciating our front desk associate. However, we apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will promptly address this to ensure we do everything possible to minimize the impact on our guests. Please feel free to reach out to our hotel directly for any refund-related concerns. Thank you again for your can... read more
Business response:
Thank you for completing the survey. Were there any particular aspects of your stay or our service that didn't meet your expectations? Your feedback will help us improve and deliver exceptional experiences to all our guest.
Rude GM The GM Jenny was rude and very unprofessional. No people skills whatsoever. I will never stay at this hotel
Business response:
Dear London, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Business response:
Thank you for taking the time to complete the survey and provide feedback. We appreciate your honest evaluation, although we noticed you did not include any specific comments.We genuinely appreciate your input and hope to have the opportunity to address any concerns you may have had.
Just don’t do it. In the room above us it sounded like they were going from one end of the room to the other stomping around, I called the front desk and they said they would take care of it and it stopped for about 30 minutes and back to the same thing until about 12:30 am. Whoever it was decided they would wake up at 4:30 am doing the same thing all over again. They did not take care of the issue and we lost sleep trying to enjoy ourselves on vacation. You pay a refundable deposit, no big deal but are told that the deposit... read more
Business response:
Dear Samantha, Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret... read more
ok bugs were on the stove
Business response:
Dear Jason, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Really nice staff but the office hours are limited, the room hadn’t been swept and was full of sand. Definitely a no frills hotel but you get what you pay for.
Business response:
Dear Derek, Thank you for staying with us and reviewing your experience. We are glad you were satisfied with the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. Your concerns will be shared with the appropriate individuals, and we will follow up to determine how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opport... read more
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,179 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.