Extended Stay America Select Suites - Panama City - Callaway

Business response:

I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. 

Business response:

Dear Charlie, Thank you for reviewing your time with us during your recent visit to our hotel. It is nice that you appreciated your clean bed and bedsheets. However, please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfa... read more

Business response:

Dear Tyreke, We sincerely apologize for the inconvenience you encountered due to the cleanliness and maintenance issues and any noise disturbances. We prioritize providing a comfortable and pleasant experience, and we regret falling short. Please know that we take your feedback seriously and will address the issues mentioned to ensure they are promptly resolved. Your comfort and satisfaction are important to us, and we appreciate your patience and understanding. If you give us another chance, we'll do our best to exceed your... read more

Business response:

Dear Nicole, Thank you for being our guest and appreciating our front desk associate. However, we apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will promptly address this to ensure we do everything possible to minimize the impact on our guests. Please feel free to reach out to our hotel directly for any refund-related concerns. Thank you again for your can... read more

Business response:

Thank you for completing the survey. Were there any particular aspects of your stay or our service that didn't meet your expectations? Your feedback will help us improve and deliver exceptional experiences to all our guest. 

Business response:

Dear London, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Thank you for taking the time to complete the survey and provide feedback. We appreciate your honest evaluation, although we noticed you did not include any specific comments.We genuinely appreciate your input and hope to have the opportunity to address any concerns you may have had.