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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The mgmt here sucks. I booked through Expedia when I went to check in they told me $100 deposited to be paid. I didn’t have it so they wouldn’t let me check in. I ask about a refund they said talk to Expedia. The next day I called Expedia they had to call the hotel and they told the m they would not give me a refund ended up get $27 back after paying $67 and didn’t even che k in. Sorry way to do business. It look like a slum ville special snyway
Business response:
Thank you for your feedback, we are sorry for any inconvenience you experienced during your check in. To clarify, a refundable deposit is a standard requirement at many hotels to cover any incidental charges, and this policy is outlined in the booking terms. Additionally because your check-in attempt was after six pm, it was unfortunately too late to cancel without a fee, in line with our and Expedia's cancellation policy. However, we made sure to refund half of the booking amount to help accommodate your situation. We apolo... read more
Unfortunately my husband and I didn’t have a nice experience at this hotel. The staff was not friendly at all. The hotel wasn’t cleaned. The room smelled liked urine. Out in the parking people had loud music, trash on the floor and smelled really and like people urine there. We also saw a couple in the parking lot having sexual intimacy. Not a good experience at all. Thank you.
Business response:
Dear Tania, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you and your husband encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Considering this to be a rare incident, please return, and we look forward to serving you again. Thank you for sharing this valuable feedback with us. Sincerely,Hotel Management
Business response:
Thank you for staying with us.
Business response:
I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
Just terrible place to stay
Business response:
I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
Trash The only thing about the room I stayed in was the bedsheets were clean. There was still dirt on the floor hair in the tub hair in the towels, trash on the table.
Business response:
Dear Charlie, Thank you for reviewing your time with us during your recent visit to our hotel. It is nice that you appreciated your clean bed and bedsheets. However, please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfa... read more
Room smelled like cigarettes, toilet would not work, constant noise
Business response:
Dear Tyreke, We sincerely apologize for the inconvenience you encountered due to the cleanliness and maintenance issues and any noise disturbances. We prioritize providing a comfortable and pleasant experience, and we regret falling short. Please know that we take your feedback seriously and will address the issues mentioned to ensure they are promptly resolved. Your comfort and satisfaction are important to us, and we appreciate your patience and understanding. If you give us another chance, we'll do our best to exceed your... read more
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,179 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.