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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place sucks Not great. $150 deposit required for deposit on 60$ room. Still not refunded. I don’t recommend this place. Many other choices
Business response:
Thank you for taking the time to advise us of your recent stay. It is only through feedback such as yours that we are able to maintain, and where necessary, improve upon the service that we provide to our valued guests. I hope you informed our front desk on any issues you encountered? I also checked your folio, and the deposit was refunded on the day you checked out. Depending on your banking institution it can take from 2 to 5 business days to process the refund.
Lo unico que me gustó fue la buena amabilidad y atención de la muchacha que trabaja en la carpeta del hotel, lo demás sumamente malo
Business response:
Thank you for your review and for choosing our hotel. We welcome our guests comments and concerns. I just wish you would have let us know after staying here a few times so we could make it right.
The entire hotel needs renovations. The room was missing the hair dryer from the wall and so I had to go buy one and spend money on that. Hotel was clean but in desperate need of renovations! The staff were not that nice and you had to inquire about room service and they had limited towels and wash cloths so you had to wait each day for clean ones. Overall just not that great of a hotel.
Business response:
Dear Tara, Thank you for taking the time to share your feedback. While we are glad you found the hotel clean, we regret that your overall experience did not meet expectations. We understand how frustrating it must have been. Guest comfort and satisfaction are essential to us, and we appreciate your comments as we work to improve our facilities and services. We will be sharing your feedback with our team to address these concerns and enhance the experience for future guests. Also, our front desk has been instructed to keep a ... read more
The mgmt here sucks. I booked through Expedia when I went to check in they told me $100 deposited to be paid. I didn’t have it so they wouldn’t let me check in. I ask about a refund they said talk to Expedia. The next day I called Expedia they had to call the hotel and they told the m they would not give me a refund ended up get $27 back after paying $67 and didn’t even che k in. Sorry way to do business. It look like a slum ville special snyway
Business response:
Thank you for your feedback, we are sorry for any inconvenience you experienced during your check in. To clarify, a refundable deposit is a standard requirement at many hotels to cover any incidental charges, and this policy is outlined in the booking terms. Additionally because your check-in attempt was after six pm, it was unfortunately too late to cancel without a fee, in line with our and Expedia's cancellation policy. However, we made sure to refund half of the booking amount to help accommodate your situation. We apolo... read more
Unfortunately my husband and I didn’t have a nice experience at this hotel. The staff was not friendly at all. The hotel wasn’t cleaned. The room smelled liked urine. Out in the parking people had loud music, trash on the floor and smelled really and like people urine there. We also saw a couple in the parking lot having sexual intimacy. Not a good experience at all. Thank you.
Business response:
Dear Tania, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you and your husband encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Considering this to be a rare incident, please return, and we look forward to serving you again. Thank you for sharing this valuable feedback with us. Sincerely,Hotel Management
Business response:
Thank you for staying with us.
Business response:
I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.