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Extended Stay America Select Suites - Panama City - Callaway
- Hotels
- Callaway, FL
About this business
Location details
902 N. Tyndall Parkway, Callaway, FL, 32404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nightmare in Extended Stay The hotel stay was terrible. My room Air Conditioner didn't work and its located in Florida. Its the middle of summer with temperatures over 97 degrees. I had to buy a fan from Wal-Mart in order to have a cool room. I told the front desk and she came and checked on it amd it never got fixed. Alsonkilled a flying roach in the room which had a bug problem.
Business response:
Dear Nikita, Thank you for sharing the evaluation of your stay. We are deeply sorry our staff was not as responsive as they should have been in working to address your concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Therefore, we are genuinely disappointed this was your experience, and we will be more diligent going forward. Please give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Hot room Hotel room air conditioner did not cool and was not placed in another room. Also roach was in room and had to kill it.
Business response:
Dear Sheena, Thank you for choosing our hotel for your recent visit to the city. We apologize for the issues you encountered in your suite with the air conditioning unit and cleanliness. Our maintenance and housekeeping teams will be notified; thank you for bringing this to our attention. We appreciate your patience and this valuable feedback, as we always want to improve our guest experience. We hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
They never clean my room for the whole month I was staying there
Business response:
Dear Cesar, Thank you for giving us your feedback regarding your stay. Please accept our apologies for the failure of our housekeeping team to respond to your needs. We never intend to disappoint our guests, as we consistently strive to deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We hope you will give us another chance to prove our commitment to outstanding service. We look forward to welcoming you back soon. Sincerely, Hote... read more
The toilet wouldn't flush, towels were incomplete, reception service was poor, the office was closed at 8am, everything was dirty and smelled bad.
Business response:
Dear Napoleon, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we hope to have another occasion to host you in the future and pro... read more
This place sucks Not great. $150 deposit required for deposit on 60$ room. Still not refunded. I don’t recommend this place. Many other choices
Business response:
Thank you for taking the time to advise us of your recent stay. It is only through feedback such as yours that we are able to maintain, and where necessary, improve upon the service that we provide to our valued guests. I hope you informed our front desk on any issues you encountered? I also checked your folio, and the deposit was refunded on the day you checked out. Depending on your banking institution it can take from 2 to 5 business days to process the refund.
Lo unico que me gustó fue la buena amabilidad y atención de la muchacha que trabaja en la carpeta del hotel, lo demás sumamente malo
Business response:
Thank you for your review and for choosing our hotel. We welcome our guests comments and concerns. I just wish you would have let us know after staying here a few times so we could make it right.
The entire hotel needs renovations. The room was missing the hair dryer from the wall and so I had to go buy one and spend money on that. Hotel was clean but in desperate need of renovations! The staff were not that nice and you had to inquire about room service and they had limited towels and wash cloths so you had to wait each day for clean ones. Overall just not that great of a hotel.
Business response:
Dear Tara, Thank you for taking the time to share your feedback. While we are glad you found the hotel clean, we regret that your overall experience did not meet expectations. We understand how frustrating it must have been. Guest comfort and satisfaction are essential to us, and we appreciate your comments as we work to improve our facilities and services. We will be sharing your feedback with our team to address these concerns and enhance the experience for future guests. Also, our front desk has been instructed to keep a ... read more
Frequently asked questions about Extended Stay America Select Suites - Panama City - Callaway
How is Extended Stay America Select Suites - Panama City - Callaway rated?
Extended Stay America Select Suites - Panama City - Callaway has a 3.2 star rating with 1,179 reviews.
When is Extended Stay America Select Suites - Panama City - Callaway open?
Extended Stay America Select Suites - Panama City - Callaway is open now. It will close tomorrow at 12:00 a.m.