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Extended Stay America Select Suites - Pensacola - Fort Walton Beach
- Hotels
- Fort Walton Beach, FL
About this business
Location details
915 Harrelson Drive, Fort Walton Beach, FL, 32547, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Woodbridge suites This turned out to be a long term stay hotel. The facility was old and not all that clean. There was one bath towel each but no wash cloth and no hand towel. Bed was very small and the pillows were flat and lumpy. I would say this was a $50-80 (max) quality room not the $150 that we paid. They advertise a kitchen but there are no pots and pans or utensils so unless you happen to have brought your own this is useless. The microwave was so small you could maybe pop popcorn in it. We will never stay there agai... read more
Business response:
Thank you for your comments, Samuel. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of interest. We would welcome you back ... read more
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Worst hotel experience ever Rude staff, no cincept of customer service. The main priority here is cost efficiency and profit
Business response:
Thank you for taking time to review our hotel, Cary. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
Business response:
I'm so sorry our accommodations did not meet your needs during this stay, Cary. Thank you for letting us know how we are coming across and what areas we need to address.
As a corporation we regularly book hotel rooms for out of town employees. There always seems to be a problem at check in. Quite often no one is at the front desk. I was in the lobby and called the number to reach someone approximately 10 times before anyone even answered (it would quite ringing after 3 rings). It took nearly 20 minutes for someone to finally come to the front desk. As a business, I will never book here again.
Business response:
Thank you for taking the time to leave us this detailed review of your experience. I can't tell you how disappointing it is to see that you have been left with such a bad impression of our hotel because of the problems with checking in and reaching someone at the front desk. We set a high standard for the service and experience that we provide to our guests and we are so sorry that we failed to deliver this during your interactions. Let me assure you that we will address these concerns at the property level so that we can tu... read more
Customer service was ok. Was told it was a smoke free but the elevator and the whole 2nd floor smelled like smoke. No one is in the front office after a certain time or atleast when i was there.
Business response:
Thank you for your comments, Stefanie. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve. We appreciate that you let us know how we're coming across.
Hotel sucked My stay was not so good. The lady at the desk said that they don't provide pots and pans or cups plates or anything like that. The bed was like a pull out sofa bed. It was hard to get a good nights sleep because of that.
Business response:
Oh no! I'm so sorry you were not aware of our additional service packages. We include the basics in the rate and then allow guests to customize so they pay only for what they want to use (like cookware, a coffeemaker, etc.). I hope you were able to enjoy a simple but pleasant stay with us.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Fort Walton Beach
How is Extended Stay America Select Suites - Pensacola - Fort Walton Beach rated?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach has a 3.3 star rating with 1,439 reviews.
When is Extended Stay America Select Suites - Pensacola - Fort Walton Beach open?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach is open now. It will close tomorrow at 12:00 a.m.