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Extended Stay America Select Suites - Pensacola - Fort Walton Beach
- Hotels
- Fort Walton Beach, FL
About this business
Location details
915 Harrelson Drive, Fort Walton Beach, FL, 32547, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After arriving we had to wait a hour and half just to get to our room. Internet service was allow for one individual and additional devices was extra. No coffee pot in room and had to go down to asked for a iron
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay due to the Wi-Fi and amenities. Thank you for sharing your feedback so we know how we came across and can work to improve in these areas.
TERRIBLE PLACE Not a place to go for the orice you pay. I would pay $10 for this kind of place. Totally dirty. It is a suite but no utensils. There is sand everywhere on the floore. No cleaning. You pay for everything including Towel, Napkins etc. Water force is so low that it take a while to get the bath. Overall terrible DO NoT GO HERE.
Business response:
Thank you for your candid review, Hemang. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with overall cleanliness and our amenity offerings. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travel... read more
outside looks way better than the inside. This place was not cleaned well! Our toilet was clogged and slowly drained, there was a used Q-tip behind the bathroom door and stains on the floors around the beds. The comforters on the bed was old and dated. We will not be staying here again. Overly priced for a mediocre establishment.
Business response:
Thank you for your review, Phillip. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room.
HORRIBLE It was horrible I got locked out of my room the workers was very rude I will never stay here again
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
Horrible Place Jail cell style rooms, dirty, roaches having a party all day, tub leak keeps you up all night... I would like to give it 0 stars...need I say more? We are not staying the rest our stay, only reason we spent the night was because there was nowhere to book last night. A refund was denied. Horrible place and experience.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area, Leslie.
disappointed that the hotel lacked basic amenities like hand towels and a bedside lamp pretty sad when your paying a $120.00 a night
Business response:
Thank you so much for this detailed review of your stay. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We are sorry that you were not made aware of our unique amenity offerings. We know that this is not what most guests are used to and apologize for any inconvenience that this caused. We hate to see that this had a negative impact on your overall experience and left you with a negative impression. Our goal is to consistentl... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Terrible experience. I was told I wasn't going to get charged on my card and they charged me, I had to get money tranferred from other people to cover the chargers.
Business response:
I'm so sorry to hear that you were disappointed with your stay and hope your billing situation has been resolved. Thank you for sharing your feedback
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Fort Walton Beach
How is Extended Stay America Select Suites - Pensacola - Fort Walton Beach rated?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach has a 3.3 star rating with 1,439 reviews.
When is Extended Stay America Select Suites - Pensacola - Fort Walton Beach open?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach is open now. It will close tomorrow at 12:00 a.m.