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Extended Stay America Select Suites - Pensacola - Fort Walton Beach
- Hotels
- Fort Walton Beach, FL
About this business
Location details
915 Harrelson Drive, Fort Walton Beach, FL, 32547, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating, Andrew. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
We are sorry you did not enjoy your stay with us, Cindy. Thank you for taking time to rate our hotel.
The manager that has been on duty has not been very kind and understanding. My fiancé has been trying to get things set up for me to stay there and it seems to always be
Business response:
Thank you so much for taking the time to review your stay at our hotel, Taylor. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
The hotel was horrible it smells I had to move to another hotel and they refuse to refund me will not recommend this place to my enemy
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, William. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Lakeshia. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
I CANCELLED MY RESERVATION AND THEY STILL CHARGED ME
Business response:
We sincerely apologize that you have experienced an issue with the reservation, Selena. We hope that the property was able to address this matter with your for immediate resolution. We wish you all the best in your future travels.
I was not impressed at all with our stay. Upon walking in room there was a stale musty smell. Toilet would not flush Room was not clean: tv dusty and fingerprints all over buildup of calcium deposit on sink. I was disappointed at the price you had to pay extra for iron, coffee maker and no continental breakfast. I guess because of Covid 19 and their hours of operation being shorter for employees no one was at desk to even be able to ask for more towels. Definitely won't book here again.
Business response:
Thank you for sharing the details of your experience, Kim. We are terribly sorry to see that you encountered issues with unpleasant odors, overall cleanliness and the amenity offerings. Our friendly and professional staff work hard to create an experience that feels like home and we sincerely apologize that this did not come through. Since we are more of an extended stay we offer limited front desk hours unlike most hotels. We also allow our guests to customize their stay and only pay for the services that they want to use t... read more
not bad, not good i booked a double room for three people and there were only two towels in the room. i went to ask for another towel and the staff was unnecessarily rude and short with me for no reason.
Business response:
We sincerely apologize that we failed to exceed your expectations during your stay. We also are sorry for the towel and customer service issues that you encountered, Hannah. We hate to see that because of this, you were left with such a bad impression and apologize for any inconveniences that this caused. We look forward to using your feedback to implement positive changes and improvements for all our current and future guests.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Fort Walton Beach
How is Extended Stay America Select Suites - Pensacola - Fort Walton Beach rated?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach has a 3.3 star rating with 1,439 reviews.
When is Extended Stay America Select Suites - Pensacola - Fort Walton Beach open?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach is open now. It will close tomorrow at 12:00 a.m.