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Extended Stay America Select Suites - Pensacola - Fort Walton Beach
- Hotels
- Fort Walton Beach, FL
About this business
Location details
915 Harrelson Drive, Fort Walton Beach, FL, 32547, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was bad No room cleaning no extra towels you have to go buy your own towels I will never ever stay here again...and not to mention all the people that stands around in the parking lot smoking weed
Business response:
We are an extended stay property and offer lower rates because we only do room cleaning every 14 days however during the current Covid situation we are not entering occupied rooms for the safety of our staff and for guest safety. Had you asked at the desk for extra towels I am sure we would of taken care of you.
Business response:
Thank you for taking the time to review your recent stay at our hotel,James. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved, Deniese. Thank you for your feedback.
Not staffed at the front desk after 7 pm. My key card stopped working on day two of my four night stay. Had to call and wait for a staff member to come to the front desk. Has a kitchenette with no plates, bowls, utensils, etc. Have to pay extra for them. Started 4 days and they charge extra each day to replace towels and bedding. Shower head didn’t have a lot of pressure. Moved the night stand to scoot my bed and there was a used dental flosser, an old corona lid and dirt under the stand. Laundry soap dispenser in the laundr... read more
Business response:
Thank you so much for your detailed review of your stay, Jeremiah. We can't tell you how disappointing it is to see that you were so unhappy during your time with us. Our intent is to create a comfortable stay that is full of excellent service and hospitality. We can't apologize enough that this is not what came through during your time with us, and that you were left with this impression. We are known for our sparkling clean rooms and affordable rates and are so sorry that your time with us did not reflect that. We can assu... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
We were supposed to get a room with two beds and we got one with one bed size full for two people we could not sleep
Business response:
You booked only one bed with Expedia
Bad experience The room I recieved smelled like mold. I called the front desk and asked for another room but due to being over booked they didn't have another one. The lady offered me some air freshener. The bed was also too small and only had 1 pillow per person. Property only has one smaller elevator that is awfully slow with people waiting frequently. Due to the covid situation its better to take the stairs.
Business response:
Thank you for your very detailed review of your stay with us, Quest. I can't tell you extremely disappointing it is to see that you did not enjoy your time with us because of the issues with the overall cleanliness and offensive odors. This in no way represents the high level of service that we strive to deliver, and we can't apologize enough for the negative impact that this created for you and your family. We can assure you that we will reach out to our staff so that we can make sure that we are following the correct proce... read more
Uncomfortable bed, staff doesn’t arrive until 10-15 am
Business response:
Thank you for taking the time to review our hotel, Wade. It is so disappointing to see that we did not exceed your expectations because of the discomfort of the bed. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Fort Walton Beach
How is Extended Stay America Select Suites - Pensacola - Fort Walton Beach rated?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach has a 3.3 star rating with 1,439 reviews.
When is Extended Stay America Select Suites - Pensacola - Fort Walton Beach open?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach is open now. It will close tomorrow at 12:00 a.m.