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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the worse experience I’ve ever had at an hotel. I went off hotel reviews as I always do and the reviews are fake and posted by the same person after thoroughly going through them. The room stinks so bad air freshener and candles don’t even work, the tub was filthy my kids and I drove a hour back home to take a shower because they were scared to take a bath in it for the three nights we were there, there was roaches crawling , food was left in the freezer from the last person, the floors were filthy. The only good th... read more
Business response:
Dear Kiara, We're truly sorry your experience fell far below expectations. The conditions you described are deeply concerning, especially when traveling with children. This is not the standard we hold ourselves to. We've brought these concerns to our team for immediate review and correction. While we're grateful the team member at check-in offered a warm welcome, it's clear that wasn't enough to make up for everything else you encountered. We appreciate your feedback and the opportunity to address these serious concerns. Ple... read more
The front desk attendant was super friendly and very helpful as we were needing a last minute room. And if you’re just looking for someplace to sleep then this will accommodate you. However I do recommend you bring your own shower shoes (tub did not look like it’s been cleaned), towels (theirs were stained) and bedding. There is a strong musty smell all throughout the building that is attempted to be covered up with air freshener but it just makes it worse. The cleaning people could definitely do a more thorough job as it wa... read more
Business response:
Dear Mireya, Thank you for taking the time to share your experience. We're glad our front desk team was welcoming and helpful during your last-minute check-in and that you were able to find a place to rest for the night. That said, we apologize that the condition of the room and overall cleanliness did not meet your expectations. The concerns you mentioned will be addressed with our team to ensure more thorough attention to detail moving forward. We appreciate your honest feedback and the opportunity to improve. We hope to h... read more
People smoking outside late at night, food left in fridge, beds terrible no usual amenities.
Business response:
Dear Nancy, We’re sorry your visit was marked by multiple disappointments. The condition of the room and nighttime disturbances outside are far from the standard we strive to maintain. We also understand how frustrating it can be when expected comforts are missing. Your experience has been noted and will be shared with the appropriate team so we can continue working toward meaningful improvements. Thank you for bringing these concerns to our attention. We would like the opportunity to serve you better in the future and hope ... read more
Bathtub and room floor was dirty. There was an altercation on the first floor in the early morning. Multiple officers and police cars were still on the property at 8:00am. Grounds are covered in cigarettes.
Business response:
Dear Timothy, We're sorry to learn that your stay was affected by several concerning issues. A clean and comfortable environment is essential, and the condition of the bathtub and flooring you mentioned are unacceptable. The incident on the first floor understandably added to your discomfort, and while safety measures are important, disturbances like that are never what guests expect during their stay. Your feedback will be shared with our team so these concerns can be addressed. We hope to have another opportunity to welcom... read more
Do not stay not worth or time, Dirty hotel, dirty rooms, vending machines don't work, Kids running the hallways without parental guidance. 05/2025.
Business response:
Dear Brandon, We sincerely apologize for the discomfort you experienced during your stay. It’s disappointing to learn that cleanliness, maintenance issues, and the lack of supervision in common areas affected your visit. Please know that we take these concerns seriously and are actively working to improve these aspects to create a more pleasant environment for our guests. Your feedback is invaluable in helping us make necessary improvements. Thank you for bringing this to our attention. We greatly appreciate your observation... read more
Not good
Business response:
Dear Dontae, We’re sorry your experience fell short of what you hoped for. It’s disappointing to learn that your stay did not meet your expectations, and we regret any inconvenience you encountered during your time with us. Guest satisfaction is important, and your comments help us identify areas where we need to improve. We appreciate you taking the time to share your concerns. Please know that we are committed to making the necessary changes to provide a better experience for all who stay here in the future. We hope you wi... read more
Stayed here a couple of days while I was in Florida. I hardly ever complain but this room was really gross… I know they only have housekeeping every 2 weeks (which is actually disgusting..) but I guess I would expect whoever’s making the bed and changing things to do some bare minimum things.. 1. The floor was not swept at all.. and there was a weird orange strain on the floor. 2. There were clothes left in the drawer from the guest who was in the room before me 3. There were coffee grounds on the kitchen counters, crumbs ar... read more
Business response:
Dear Guest, We sincerely apologize for the condition of your room during your stay. Cleanliness should always meet a high standard, and it is disappointing that basic preparations were overlooked before your arrival. Your feedback about the floors and kitchen area is important as it helps us improve our housekeeping processes. We appreciate your recognition of the kindness shown by our team members, and we will continue to focus on providing warm and welcoming service. Thank you for sharing your experience and for your under... read more
There were people hanging out in the parking lot drinking and smoking all times of day and night Extremely noise Trash everywhere
Business response:
Dear Guest, We're sorry the atmosphere around the property made you feel uncomfortable. The presence of disruptive behavior and the overall lack of cleanliness are not reflective of the environment we strive to maintain. Your concerns will be brought to our team's attention so that steps can be taken to improve both the upkeep of the grounds and the overall guest experience. We regret that your stay left such an impression and appreciate the opportunity to address these matters. Please accept our apologies, and we hope you w... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,957 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.