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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid at all costs This is in terrible shape and they treat you like you are in a prison. No towels in the room and when we asked for them, they wanted to search our bags. When we did get towels, they were stained and disgusting. Do not stay here.
Business response:
Dear Brad, We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details and assure you we will address this appropriately with our team. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Don't waste your time I get that it's an extended stay and people stay for awhile. The room was not clean, floors dirty, bed sheets had stains. I left to find another place to stay. The building smells, it was hot and loud. When I walked out, I heard a domestic ..
Business response:
Dear AnnMarie, We sincerely apologize for the cleanliness issues and any discomfort you experienced during your stay. Your comments regarding the building's conditions and noise are also concerning, and we will address these matters with our team to ensure guest satisfaction. Your feedback means a great deal to us, and we are dedicated to providing you with an outstanding experience on your next visit. We invite you to revisit in the near future and experience the hospitality we are known for.Sincerely,Hotel Management
Many people with pets living there long-term. There was dog urine in the elevator several times and the entire building, and our room smelled like pets and mildew.
Business response:
Dear Bruce, Thank you for taking the time to share your feedback with us. We would like to extend our sincere apologies for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future, and we deeply appreciate your patience and understanding during your time with us.Thank you once again for bri... read more
We didn't even stay Expedia is supposed to return my money how long does it take
Business response:
Dear Robert, Thank you for your message. We understand how frustrating this situation must be and sincerely apologize for any inconvenience. Since the reservation was made through Expedia, the refund process would need to be handled directly by them. We recommend contacting their support team for more specific information. Should you need further assistance, we’re here to help in any way we can.Sincerely,Hotel Management
I deliver semi trucks from state to state and had to deliver a truck from Texas to Pensacola. The greyhound to get back to Georgia(which is where I live) left early so I needed a room last minute. The room was terribly disgusting! Literally black hair all over the floor, bed, and couch. The young woman at the desk was sweet but told me she was going to clean the room for me, when I walked in, that wasn’t the case. I won’t stay here again.
Business response:
Dear Shaunkea, Thank you for choosing us for your last-minute booking. We apologize for the disappointing experience you had with the cleanliness of the room on your arrival. Further, we regret the inconvenience caused when the staff was not able to keep the room up to your expectations. Allow us to check with the team to see what went wrong and ensure they are never ignored. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely,Hotel Management
The people who work here are amazing! Kind and helpful. My room was awful. The floor was soaking wet and I slipped and hurt my back only 1 minute into my stay. I tried to clean up the water with a towel and it was black by the time I got the water up. They offer no coffee or a single way to make it yourself in the room. My belongings were damp and smelled of mildew just from being in the room.
Business response:
Dear Kendra, Thank you for your feedback. We’re pleased to hear that our staff provided you with kindness and assistance during your stay. However, we sincerely regret to learn about the issues you encountered with your room. Your safety and comfort are our top priorities, and we understand how distressing this situation must have been. We will investigate the cleanliness and maintenance concerns you mentioned to prevent similar occurrences in the future. Regarding coffee amenities, we appreciate your input and will consider... read more
The mold was so bad I couldn't breathe in there and the staff was not very friendly. Charged an additional $100 deposit upon arrival. Will never book with them again
Business response:
Dear Kayla,Thank you for sharing your review with us. We genuinely apologize for the inconvenience you encountered during your stay. Please know that we take your feedback seriously, and we are addressing the cleanliness issues and staff behavior with our team. Regarding the deposit hold, we understand your frustration and want to reassure you that this is a standard practice. Our system automatically releases this hold the moment you check out. Therefore, we are sorry for any inconvenience or misunderstanding this may be ca... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,957 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.