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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They do not provide room service or clean linens for 2 weeks. The dryer was out of service so we were unable to wash our own sheets or towels. The floor was not washed.
Business response:
Dear Guest,We’re sorry your stay was affected by the lack of housekeeping support and the laundry facilities being unavailable. We understand how frustrating it can be when left without a practical way to care for your space. We’ll share your feedback with our team to improve how we manage longer stays and equipment outages. We appreciate the opportunity to host you and regret that your visit did not meet the level of comfort we aim to provide. We hope to have another opportunity to welcome you back and provide you with a mo... read more
Nasty had food in the refrigerator and someone tried to get in the room
Business response:
Dear Matthew,We sincerely apologize for the distressing experience you had. A clean and secure environment is essential for our guests, and it’s concerning to learn about the leftover food in the refrigerator and the disturbance you faced. This is not the level of service we aim to provide, and we will be addressing these matters with our team to ensure they are properly handled. Your feedback is valuable, and we appreciate you bringing it to our attention. We hope to have another opportunity to welcome you back and provide ... read more
This hotel stay was the absolute worst, the floor was filthy. No pans for a stove top, i paid for a double bed and was bamboozled and given a full size bed, that was not big enough then i was charged 10 extra dollars to move into the room i originally paid for. I will never stay at this property EVERagain in life. Oh and the tv didn't work and they have no carts to carry your luggage
Business response:
Dear Brittany,We regret that your stay was disappointing and that multiple aspects did not meet expectations. Cleanliness, accurate room assignments, and functional amenities are all essential, and we sincerely apologize for the issues you encountered. We understand how frustrating that must have been. Additionally, the lack of luggage carts and a non-functioning TV only added to your frustration. Your feedback is important, and we will address these concerns to improve our service. Your feedback drives us to enhance our ser... read more
The floor was dirty and sticky. Microwave and fridge were as well we had to buy candles and I luckily had disinfectant and paper towels. After a few hrs cleaning and running after things to get rid of the stankness I managed to talking the ole lady into to not leave …..
Business response:
Dear Jesse,We’re sorry that your room was not up to standard, and it’s disappointing to know you had to spend time cleaning instead of relaxing. A clean and comfortable environment is a top priority. We’ll address this with our housekeeping team to ensure future guests do not encounter similar issues. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management
Nasty I mean this is the nastiest place I have ever stayed in my life. Food in floor, dirty streaks on walls, clogged sink, smell of marijuana everywhere, no one at service desk at checkout, and people drinking in the parking lot. I would not recommend anyone to ever stay here.
Business response:
Dear Rebecca,We're sorry to hear that your stay was disappointing. The cleanliness and overall atmosphere you described are far from our standards, and we understand how frustrating this must have been. Your feedback about the room's condition and the lack of service at checkout is concerning, and we'll address these matters with our dedicated team to ensure immediate improvements are made. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to g... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,957 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.