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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting, not clean at all, as soon as we walked in the room, smelled like Clorox and mold and the beds were dirty with yellow stains and bathroom had pelvic hairs on toilet and bathtub and white stuff on bath tub and floor!! Boogers on the wall too!! It was absolutely disgusting, we weren’t even there for 5 min and ask for a refund immediately!! The lady upfront was eating while she was attending guest and tried saying we were there for more then 15 min and weren’t getting refund !! She lied and watch your account cause w... read more
Business response:
Dear Guest,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Room was clean, but it smelled heavy with mold and there was mold actively growing on the ceiling in the bathroom
Business response:
Dear Paul,Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccabl... read more
Nightmare I'm not sure what happened. whether it was the hotel or the app. They did not comply with what was offered. I paid for a junior suite and they wanted to give me a room with only a full size bed. I've never seen a room with a bed that size. After long hours of driving I thought I would go to sleep. but not. It is unbelievable, Hotels.com did not protect us and left us abandoned without doing anything for us
Business response:
Dear Yvette, We sincerely apologize for the inconvenience you experienced with your room reservation. This situation is unacceptable, and we understand your frustration after a long drive. We are investigating this matter to ensure it does not happen again. Your feedback is vital, and we will work with our partners to prevent such issues in the future. We hope you will give us another chance to provide a better experience.Sincerely,Hotel Management
The areas
Business response:
Dear Twain, Thank you for choosing us during your time in the city. Please accept our apologies for not meeting your expectations. Kindly know, our guests' security and safety are of utmost importance to us; therefore, it was discouraging to learn of your concerns. We regret any discomfort you felt while visiting our city. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Checked out immediately with payment return
Business response:
Dear Ramireddy, We're genuinely sorry to hear about your disappointment, even before experiencing our hotel firsthand. Our team strives to offer exceptional service and create memorable experiences for all our guests. It's unfortunate that we missed the opportunity to welcome you and perhaps alter your perceptions by providing the high standard of hospitality to which we're committed. It's important to us that our future guests know that we're dedicated to making every stay special, drawing on the positive experiences many h... read more
First I don't like paying for WiFi Second there was no menchon of a $100 Security deposit until check in. Past that is ok sort of
Business response:
Dear Peter, Thank you for your feedback. We apologize for any inconvenience caused by the WiFi charges and the unexpected security deposit. We strive to provide clear communication regarding all fees and policies, and we're sorry this information wasn't conveyed earlier. Your comments are valuable to us, and we will work on improving our communication to enhance the guest experience. We appreciate your understanding and hope to serve you better in the future.Sincerely,Hotel Management
Upon arrival, there was limited staff available to check if our room was ready. The room was partially cleaned, with fresh linens and a dirty bathroom. While in our room, another guest unlocked our door with her key, as she was booked in the same room we were already in. Overall poor experience.
Business response:
Dear Joseph, We regret that we couldn't give you a better impression from the moment you arrived. Ensuring a seamless check-in process and a clean, comfortable room are top priorities for us, and it's disheartening to learn that we fell short in these areas during your stay. Your feedback is invaluable, and we will address these issues with our team to ensure that necessary improvements are made to prevent such occurrences in the future. Please accept our sincerest apologies for the inconvenience caused, and we hope to have ... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,957 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.