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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the short stay Despite being non-smoking, the elevator and hallway reeked of cigarettes. The room also smelled. Of all the cheap hotels I've stayed in, this one feels the cheapest. Not a good value if you're staying for just a night.
Business response:
Dear Jacqueline, We sincerely apologize for the inconvenience you experienced during your recent stay. It's distressing to hear about the odor issues you encountered in the elevator, hallway, and room. Maintaining a clean and pleasant environment is our top priority, and we regret falling short of your expectations. Please know that we are taking immediate steps to address these concerns with our team to ensure a more enjoyable experience for all our guests. Your feedback is invaluable in helping us improve our services, and... read more
Very dissapointed I had planned on staying for two weeks starting on Monday march 4th thru march 19, 2024. During check-in I had to wait half an hour in the lobby service representative.. When I got to my room, there was one towel available so when I went downstairs to let them know, I would be needing more towels. They said that I would need to bring any dirty towels down into the lobby to get new ones which I had done holding my dirty towels while other guest checked in. floor was gritty and dirty housekeeping was hard to ... read more
Business response:
Dear Jo, Thank you for sharing about your experience at our hotel. We apologize for any inconvenience caused by the limited towels and the lack of housekeeping. Your comments are valuable; we will use them to improve the overall guest experience. Furthermore, processing transactions and refunds can take your bank a few business days, and we appreciate your patience. Thank you again for letting us know about your stay, and we hope to welcome you back for a much-improved experience.Sincerely,Hotel Management
Noisy, room right next to stairs, door would slam all night! Had no hot water the last week of stay. No water for 3 days, first day was acceptable as we were notified ahead of time. Last 2 times no notification. Ended up going to a different hotel the last night and coming back to check out.
Business response:
Dear Brent, Thank you for bringing your concerns to our attention. We're truly sorry for the disruptions you experienced during your stay, including the noise from the stairs and the issues with the hot water. Please accept our sincere apologies for any inconvenience this may have caused you. Providing a seamless and peaceful environment is crucial to us, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will use it to improve and enhance our guest experience moving forward. We hope y... read more
The property and rooms was great but they had no hot water for 5 days and kept saying it will be fixed in the morning and it has still not been fixed
Business response:
Dear Ryan, We appreciate you taking the time to bring your concerns to our attention. We are pleased you enjoyed our rooms and our property overall. However, we are truly sorry for the issue you experienced with the hot water during your stay and even more so for the delay in resolving this. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused. Please rest assured we are committed to addressing this and ensuring such matters are not repeated. We value your feedback and hope for the opp... read more
Absolutely no hot water! We were not informed at check in!
Business response:
Dear Alison, Thank you for taking the time to share feedback about your recent stay. We are disappointed with the lack of hot water you experienced. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure we are well-poised to serve you in the future. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,Hotel Management
Filthy and disgusting Save yourself the disgust and pay a little more and stay elsewhere. Upon arrival we get to our room and it smelled like someone had just lit up a joint and smoked minutes before we got there. There were no towels in the bathroom and the tub leaked causing standing water. The top comforter had stains all over and again smelled terrible. The door had been punched in leaving a giant hole within it. I could go on and on, I think you get the point. I would not suggest staying here for any length of time.
Business response:
Dear Guest, We apologize for the concerns you experienced during your stay and any housekeeping issues with your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,957 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.