This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was very outdated!!! It smelled like cigarettes and dogs in the halls. It looked like an low income apartment building
Business response:
Dear Mary, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We are also sorry for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringin... read more
Cuando llege a hacer chequing no habían habitaciones disponibles y me quede en la calle con un niño chiquito y me cobraron y no me devolvieron el dinero
Business response:
Dear Idalberto, We apologize for the predicament with your reservation and realize you must be frustrated. This is certainly not the level of service we aim to provide. Please accept our sincere apologies for any discomfort caused. We'll investigate this matter thoroughly and ensure it doesn't happen again. Kindly reach out to our front office team directly, and we'll do our best to resolve the situation and address your concerns promptly. Your satisfaction is our priority, and we appreciate your feedback.Sincerely,Hotel Man... read more
Mala actitud de la persona que me atendió
Business response:
Dear Teddy, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in u... read more
RUN AWAY!!!! This was the most misleading property in be ever visited. The property was not clean, smelled of mildew and mold. Service was horrible and you pay for towels everyday smh! This property was the worst, it’s a pretty disgusting excuse for a hotel.
Business response:
Dear Andre, Thank you for taking the time to review your stay with us. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address these matters with our housekeeping associates, as providing a clean environment and impeccable services for our guests is our top priority. We appreciate your valuable feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Bad experience all around. Smoke alarm went off if there was even a small amount of humidity. Other guests had same problem. Had to keep the AC cranked down to 63 all the time. There was no light in the room besides the ceiling. Room was so spartan it felt like a jail cell. I couldn’t wait to leave. Wasn’t worth half the price I was charged.
Business response:
Dear Jeffrey, Thank you for staying with us and posting your valuable feedback. Our goal is to provide seamless service and accommodations for every guest, and we are sorry this was not your experience. We never intend to leave you with such an impression, and we hope you will accept our sincere apologies for failing to provide the high standards you should always expect from us. We have shared your comments with our maintenance team to resolve the concerns and prevent future occurrences. We hope you will consider revisiting... read more
There was a roach in the room, the staff didn’t check us in when we got there, the girl who works the front was supposed to have the phone with her but she left it in the office so no one was able to contact her.
Business response:
Dear Alyssa, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We are deeply sorry our staff was not as responsive as they should have been in working to address your concerns. It is always our goal to fo... read more
Hotel Rating I hate to rate this hotel so low but maybe it’ll help them make some improvements. Hotel cleanliness was poor, the mattress needs to be cleaned or replaced, stains were on mattress and on mattress cover. The floor was not clean, no garbage can in the bathroom or room. It is not a hotel for vacations, maybe for people that need a quick stay due to nowhere else to go for a low fee.
Business response:
Dear Crystal, Thank you for your feedback. We apologize for the cleanliness issues and the absence of a garbage can. We will address them promptly and appreciate your honesty in helping us improve. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,956 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.