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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weed and smoke throughout!! No complimentary breakfast as advertised. Service is limited! Beds are tiny but i am sure one person live in rooms! Just get a better hotel by payong more!!
Business response:
Dear Eric, Thank you for the review. We are sorry for the inconvenience caused by the smell and not meeting your expectations with our complimentary grab-and-go breakfast, and we understand how frustrating this can be. Your comments will be shared with the appropriate individuals to ensure everything is in place for our guests to enjoy the best of what we can offer. We hope to welcome you again for a seamless stay.Sincerely,Hotel Management
Smoke alarm sounding all night long. The room two doors down had a smoke alarm sounding at midnight waking me up. Called the desk to report it. 2:00 still sounding alarm couldn't sleep called again. Nothing done about it. Checking out, still going off. Couldn't sleep!
Business response:
Dear Jonathan, Thank you for writing a review of your stay at our hotel. We sincerely apologize for the inconvenience you experienced due to the smoke alarm. We understand how disruptive this must have been to your sleep. Your feedback is important, and we appreciate you bringing this to our attention. Please be assured that we will address this issue to prevent any recurrence. We regret any frustration caused and hope this isolated incident does not overshadow the overall experience. We hope to have the opportunity to provi... read more
This is not a place to go for vacation. This place is only for people who need affordable housing. The conditions of our rooms were as if we stayed in someones house who did not expect guest. Spit and food and wax and other substances on floor. And counters and floors sticky. Mold in bathrooms . Front staff moved us to new room stating it looks clean in my option. To find red droplets and hair covering the bed sheets and pillows. Bed quality was so loud and squeaky breathing made it shake. Walls are indeed paper thin. And to... read more
Business response:
Dear Lane, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered related to cleanliness and maintenance. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
HORRIBLE I will NEVER stay here again. The guy at the front desk was very friendly, that is the ONLY good thing I can say about this place. There was no toilet paper in the room when I got there, bugs crawling around in the room, there was still old soap crusted up in the soap holder in the shower, the rooms and hall smelled awful, and the mattress was completely sunken in on the right side. SAVE YOUR MONEY
Business response:
Dear Jennifer, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with the housekeeping and pest control team to review any missing spots and make improvements. Please let us provide you with the exceptional stay you deserve wheneve... read more
Didn’t find out until I got to the property that the elevators were broken, a lot of people hanging outside of hotel. I had little girls with me and I felt very uncomfortable to have them there desk clerk gave me no problem cancelling reservation
Business response:
Dear Angeline, Thank you for your recent stay and comments. Please accept our apologies for the less-than-positive experience. Regrettably, we are disappointed that our elevator was down for unplanned maintenance. We apologize for the inconvenience this caused and sincerely appreciate your patience. We genuinely regret that this situation was not handled appropriately. We will share your concerns properly so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate th... read more
Elevator not working had to walk the stairs to the 3rd floor I’m disabled I would like a refund I hurt myself walking the stairs this is something I should have known before check in I’ve been disabled for 14 years and I specifically picked this room because it has a elevator
Business response:
Dear Devoris, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Bad experience Toilet paper had mold on it Bed was dirty with hair everywhere
Business response:
Dear Antwoine, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
Property is acceptable! ORBITZ was awful!! Half of reservation was unfunded by ORBITZ. Hotel would not allow check-in until ORBITZ funded the hotel. I was required to call ORBITZ, wait, wait, talk to off conus customer service (awful) waited for customer service to find reservation, then waited again to hear back from customer service. 35 minute check-in, UNACCEPTABLE!
Business response:
Dear Brian, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience upon arrival and apologize for the issues you had with your reservation. Unfortunately, all reservation inquiries on reservations made through a third-party, prepaid booking site must be made through them. We will share your feedback with our team members to ensure we extend all our support to our guests in such situations. Once again, we regret not meeting your expectations and hope you will give us the... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,957 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.