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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked nothing I didn't like how my non smoking room smelled like cigarettes how after a certain time people started smoking weed. Bed sheet and towels were dirty, the bed had someone's hairs in it on pillow was disgustingly dirty like it had splattered IDK what on it. It was super loud babies crying people arguing and yelling at said baby.
Business response:
Thank you so much for this detailed and valuable review of your stay. We're extremely disappointed to hear about all of the issues with the lack of cleanliness in your room and unpleasant odors. I can't tell you how hard our staff works to address these problems and I'm shocked to hear that this was your experience. I know that an apology does not take back what happened - but on behalf of all of our staff we are so sorry for the inconvenience that all of these things caused
The elevator, hallway, and my room smelled like cigarette smoke. Remote was broken for tv, sink was clogged up, air conditioner did not work until I unplugged it and plugged it back in. No cups at all
Business response:
Thank you so much for this detailed feedback regarding your experience staying at our hotel, Matthew. After reading about all of the inconveniences with the plumbing, unpleasant odors and and problems with the TV - I want to deeply apologize that those things happened. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned above to make sur... read more
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience. I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
I had a lot of issues, especially towards the end of my stay. Overcharges, unexpected fees, and incredibly rude customer service on my final day.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
I thought this property was owned by Wyndham but it must have changed hands recently. Older building, only cleans rooms every 14 days (odd) is apparently more of an extended stay than overnight. The staff was friendly enough. Would not stay there again.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your feedback.
Dirty. Small. No room to put luggage. Outlets hanging out or the wall. Not enough towels. No shampoo or lotion, soap. No coffee or cups. Bed was dirty. Horrible experience. Never again.
Business response:
Thank you for the details about your stay with us. We are so sorry it was not the wonderful one we intend for guests. We will certainly use your feedback to help us improve and hope you'll consider stopping by to see our changes.
Hope to never stay here again I appreciate the price, but the elevator smelled like animals. I heard dogs barking all night.
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you experienced disturbing noise and unpleasant odors during your stay; we apologize for the inconvenience. We will use your feedback to help us improve and we appreciate your feedback. We wish you well in your future travels.
Outside is clean. Check in was prompt. Room lacked a lot. It was an efficiency but had only two bath towels, no hand towels or wash clothes. Also did not have anything to wash dishes with. Floor felt like it had not been swept and my husband had to go to front desk and ask for anew bottom sheet as his had a footprint on it. He was given new sheet but not asked why it was needed or asked to assist
Business response:
I'm so sorry to hear about your unsatisfying stay. This is not what we intended for you and hope your future travels are truly wonderful ones.
It felt like a dorm room. No clean towels. Awful 0/10 would recommend
Business response:
Thank you for letting us know how we've come across to you. I'm so sorry we've disappointed you and did not earn your recommendation.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,951 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.