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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place smelled horrible. We bought Wifi for the week and payed extra for multiple devices ($20 total). They forgot to mention that multiple devices meant no more than 3. They tried to charge us another $20 for Wifi.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Not all value place are awful like this one Poor management poor property upkeep= terrible stay. Broken doors, key cards didn't work, couldn't shower without smoke detector going off, drain broken in shower, super noisy at all hours, charges to my credit card i didn't authorize! I complained 2x to corporate with no response.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Decent Hotel Bed is hard and towels/wash cloth were thin! Cheap quality. But room was clean!-
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Business response:
We appreciate you taking time to share your experience with us. We apologize your stay did not meet your standards Thank you for letting us know.
At least the staff was helpful and pleasant Arrived late , but staff was waiting for us. Hotel is not a 24 hr operation, but can be reached by phone. I was given the wrong room, instead of two double beds, I was given a double bed and chair with a pull out small and not too comfortable bed. I felt like I was in a dormitory, no housekeeping, and had to get own linen and towels. Housekeeping is done every two weeks I was told. Due to an emergency, I had to leave a night early , but staff was told not to refund for that night. ... read more
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time.
Extended stay only This would be a good place for someone on an extended stay, where they would buy what they needed. The room had toilet paper and soap, nothing else. There was no room cleaning, and if clean sheets were desired we could exchange our dirty sheets / towels for clean, but we made the bed. The room was clean and had a good kitchen, but without plates, pots, etc. we couldn't use it.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Nope Left a day early just to be comfortable
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
THIS IS NOT A REGULAR HOTEL!! BAAADDD! You pay the same price as a regular hotel but everything COST extra. No pans to cook with(kitchen was empty...no plates, cups, pans But there was a stove top)No wife, cost $3-4 a day. They put people in smoking rooms and tell you there are no others available after we called and requested NO SMOKING but they run your card up front and there are no refunds. Toilet paper, have to go to office to get it. It was just awful. Had to call office every night to call people above us to ask them ... read more
Business response:
We apologize for the negative experience during your stay. We are an extended stay hotel so we do not provide all the amenities other hotels offer. We apologize for any inconveniences this may have caused you. We wish you the best.
Budget Best thing about place is that it is a room. Has a kitchenette for extended stay, yes. Bed was extremely uncomfortable. Bare bones room. Has to list replacement price for everything in room as though people who stay there damage and/or take things. Really?
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,956 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.