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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will never book here again... Beds are very hard and uncomfortable. No service for towels or any other service. Just horrible!
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Elevator smelt like pure smoke, the room kinda stunk and ac in the room barely worked so it was very hot and muggy. Covers were stained.
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Not good Not a great experience: 1. They don't have someone on site 24/7, so if you need something after hours you're out of luck 2. Had to call the after hours line FIVE times in order for them to answer. 3. Bathroom floor and carpet were sticky 4. Didn't have standard amenities: Two pairs of rag/towel sets (they only had one), soap, disposable cups, ice bucket, etc.
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Came home with bed bugs. The room was ok except for the fact we can home with be bugs. Contacted them and they were going to get back to me. They never did. I also didn't like the idea that the lobby window was always closed and the only way to contact hotel was to call them. If you needed a key to get in they would slide it under the window. Felt very distant from the staff.
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Terrible first impression The beds are total springs, are hills and valleys. Great hotel for smokers but not for the non-smoking population. Thin walls were we got to experience a prostitute pleasuring her customer and get upset when he did not pay her what she felt he owed her.
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Terrible bad pillows lied about bed size and very. Horrible bed to small...not enough towels...pillows were nothing but a flat cushion key kept locking us out...just miserable...the bed size was the worst...we ask for room with bigger bed.we were denied wont ever come there again when coming to florida....period!!!!
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Buyer BEWARE!!! Well to say the least when you are offered to purchase drugs from more than one of the tenants of this hotel it was not a good stay. On a good note there was live entertainment every night including a fight in the rear parking lot. The rooms stuck of some ungodly stench, drug use and partying was wide open and no one seemed to care that worked there. After a few nights of a month long stay we checked out and moved on to another hotel. I would not recommend this hotel to anyone...
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Would not recommend. Hotel looked like a crack house. Smelled like marijuana in the hall. Manager came to our room about a noise complaint when we hadn't been awake for 3 minutes and neither of us had spoken a word since before we went to sleep. Very rude.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
No amenities, not even coffee in the room or lobby
Business response:
I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it!
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,956 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.