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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud and helpless We were checked in late at night. We were put in a room facing a fuzzy did that was Lloyd before we got key in door. All night we could hear voices and people walking upstairs and the hall. We were conning of a 10+ void drive. Was hard to get manager to call me back about it I also left a small box wth my jeselry, I called within 1day but of course it was not turned in
Business response:
Thank you for your feedback. I apologize that I'm not clear on all that you're sharing in this review but it sounds like you did not thoroughly enjoy your stay. Please contact us if you have questions.
Smelly room, loud ac, horrible bed The smell here is notrociois. Even though we had a non smoking room, it had a smoky smell and smoky smell in every ounce of the hallway. It reeked. My nine year old got nauseous. The bed was horrible squeaky cheap. Not worth the small amount i paid. Not worth it at all. No shampoo in room -a kitchen but no dishes or anything at all. Air condition super loud and obnoxious. You either freeze or burn up. No I’m between. And the ac motor super loud. Horrible experience.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Room I booked this room online and it was supposed to have a let of sofa but it did not. I had to sleep on the floor and was very uncomfortable. The check in lady sent me to the wrong room. She also had my room under the incorrect name. She did give me blankets and sheets so that I would not be cold sleeping on the floor.
Business response:
Thank you for sharing your experience, LaShanna. We are so sorry that your reserved room was not available but glad to hear that the staff was helpful and tried to make things better. We are so sorry for the inconvenience.
I would not stay there again! It has no pool. The kitchen has no coffee pot, or cups, nothing but a stove top, microwave, refrigerator.. It smelled awful!! I don't know where the smell came from. The carpet was dirty!! Your socks, or feet would get black from walking on the carpet.
Business response:
I'm so sorry to hear that you did not enjoy your stay with us. Thank you for letting us know. We value your feedback and will use it to improve.
Hotel room did not look very clean. Hair in the shower, dirty shelves,etc. Very outdated. Not the worse hotel I’ve stayed at but even for the price we paid, we thought it would’ve been cleaner than what it was.
Business response:
Thank you for your review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure your future stay is a pleasant one. We look forward to welcoming you back soon as we are eager to provide you with a clean, comfortable room you deserve.
Looks good on the outside but it smells and looks This place smells like it was infested with roaches, the walls need to be wiped down. You walk into the room they had cigarette burns in the carpet, a kitchen with no accessories and there was no shampoo or soap provided for the room
Business response:
We just hate disappointing guests. We are so sorry you were not pleased with your stay, Rodney.
Looks good, but problems Our room was supposed to be ready for check-in at 3:00. It was not ready until 4:40. There is no lobby, so we waited in our car. The tile floor was sticky to walk on. The rooms do not have a hair dryer. We requested a hair dryer from the desk at 8:00 am. We were told it would be sent "right up." After about 15 minutes of waiting for it, we left the hotel. All of the electrical outlets in our room work from a switch by the entry door. We could not get the tv to come on because that switch was not in t... read more
Business response:
Thank you for taking time to review our hotel. We are sorry you did not enjoy your stay with us. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Not worth the money. It's more like a rehab..You can't get a good night sleep due to doors opening and closing all night long.
Business response:
We are so sorry to hear that you did not get a good impression of the hotel due to noise from other guests. Thank you for letting us know.
On the outside the hotel was nice looking but the inside was a different story. Some rooms were animal friendly and reeked of pet urine down the halls. The staff only clean the rooms every 14 days and that was disturbing for me. Lastly, my bed was so uncomfortable it was like sleeping on concrete with a sheet over it.
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Adrian Weeks General Manager
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.2 star rating with 2,019 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.