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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a kitchen with no dishes, silverware or even a bowl - The AC unit was very loud - There were hairs on the bed as well as the the shower walls. In order to get towels you will have to trade your dirty ones in. No transports for getting our things upstairs. No ice machine at all in the hotel - We were told to use the 2 ice cube trays in the freezer to make us. We stayed 2 nights and they told us we could not have house cleaning come in and clean our room. Just a blind on the window - No curtains, so I had to use p... read more
Business response:
We want to first thank you for trying us. Please be aware that we are an extended stay hotel and open up rooms to nightly guests only when available. At time of check in, you accepted the room and housekeeping policies per your signature on a registration form. You also stayed 2 days without complaint. Expedia has descriptions of all the hotels they book and what they do and do not offer. Please be more informed when traveling. Best of luck to you.
Nightmare on Scenic Hwy. First of all, access to the hotel is terrible and down right dangerous. Hospitality was not bad but needed work on being more knowledgeable of their jo s as hotel clerks. It was quite which was good but was a sleepless night die to the beds are uncomfortable and reminded me of being caught up in a dungeon and being bent and twisted by so.e device made for torture. Last, the hotel and expedia.com need to get on the same page. Hotel stated pet friendly but required a non refundable pet deposite that wa... read more
Business response:
Thank you for staying with us. We value your input, however we must advise these readers that we cannot control the traffic pattern outside the hotel, what business is located next door, nor can we control the content on a website we do not own. Expedia and Hotels.com or any other 3rd party website unfortunately have the right to publish whatever they choose as they do not own the hotels nor do we own them. We partner to correct miss information, however it is their website and their content. We recommend booking directly at... read more
DON’T STAY HERE Place smelled of weed in elevator and my entire floor. Toilet still had urine in it. Hotel billed my credit twice causing many inconveniences causing the cancellation of my card. The key didn’t work when I was coming in late after work. Absolutely terrible experience.
Business response:
We are sorry to hear about your experiences, however, we do not have a guest that has stayed under your name at this WoodSpring Property. You may have the wrong location in Pensacola as I'm sure you would have addressed any issues with the GM especially if it involved your credit card. We have no record of that. Please do take care.
Definitely one to avoid The bed alone ruined the experience. It was the smallest "double" I've come across in the USA at just 4' 6" wide. Not only that, the bedstead was just an iron frame so the slightest movement caused everything to creak (loudly). Add in noisy neighbours and the smell of smoke in the elevator and you see this is definitely one to avoid.
Business response:
We apologize that we did not meet your needs this stay. Thank you very much for your business.
Business response:
We apologize that we didn't meet your needs this stay. Thank you very much for your business.
Not good at all I've already sent an email to your hotel and obviously its been ignored. When I first checked in it took about 15 minutes because the young lady was having trouble with the computer. I told her that I had just rode a bus for 9 hours and this process isn't what I expected. My first night was horrible I'm not sure how cold it was that night, but the heat in the room didn't work, the room smelled horrible. I called the front desk 3 times that night and got reservations who told me to call back when the front des... read more
Business response:
We apologize that we did not meet your expectations this stay. We did address your issues and we hope that you will stay with us again. Thank you for your business.
Bad choice, but good location to Pace The bed was very uncomfortable. The mattress needs to be replaced. There were no extra pillows or extra towels in the room or hotel. We stayed for 3 nights and there was no staff to clean the room or change the bed linen during the entire stay. We were only given one cow and one washcloth , no hand towel and had to use them the entire time. And the staff was not very friendly.. Would not recommend this hotel ever again and will not stay there ever again.
Check in staff was nice. Hotel looks nice from outside. Someone vomited in elevator and it was there still the next day. Hallway floors were dirty needed mopped. Room floor was dirty needed mopped. Bath tub had hair in it. Woke up to barking dogs next day. Bed was smaller then expected also seemed to be broken it made popping noises when getting into bed.
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
this a pit horrible smell no ice no utencils in kitchen area tiny old tv horrible cheap bed no worth ten dollars a night much less sixty
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing to stay with us.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,956 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.