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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel I've had the misfortune to stay in. This hotel room was so filthy my feet were black on the bottom just from walking across the carpet...I kid you not! I doubt the bathroom floor has been washed in months! Everything smelled of cigarette smoke...even the sheets and the washcloth! In fact, the entire hotel, hallways, foyer, elevator, and the vending machine area smelled strongly of smoke. The bed was lumpy and lopsided and wouldn't stay evenly on the bed springs. The toilet paper was so thin you could practically ... read more
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Had to wait 20 minutes to check in due to no one was at the desk. Had to pay for wifi. I asked for a nonsmoking room and got a smoking room. I also asked for a room with a king sized bed and ended up with a bed that was a full sized bed and it was very similar to a pull out bed. I will not be going back
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
no good i am not going to tihs hotle anymore so bad
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Inhale before you enter... And bring lock picks My bathroom door was stuck locked... I had to break my wife out with her hair pins. We let the people at the desk know three times, and nothing was ever done. I just kept a hair pin around so that I could go to the bathroom from time to time. Then my pregnant wife had to sniff my arm pit so she didn't throw up from the hallway odor. Seriously nasty. We bought an air freshener to survive in our own room that was "smoking free". But it was a cheap hotel, and our time in Pensacola... read more
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
The place smelled horrible. We bought Wifi for the week and payed extra for multiple devices ($20 total). They forgot to mention that multiple devices meant no more than 3. They tried to charge us another $20 for Wifi.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Not all value place are awful like this one Poor management poor property upkeep= terrible stay. Broken doors, key cards didn't work, couldn't shower without smoke detector going off, drain broken in shower, super noisy at all hours, charges to my credit card i didn't authorize! I complained 2x to corporate with no response.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Decent Hotel Bed is hard and towels/wash cloth were thin! Cheap quality. But room was clean!-
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Business response:
We appreciate you taking time to share your experience with us. We apologize your stay did not meet your standards Thank you for letting us know.
At least the staff was helpful and pleasant Arrived late , but staff was waiting for us. Hotel is not a 24 hr operation, but can be reached by phone. I was given the wrong room, instead of two double beds, I was given a double bed and chair with a pull out small and not too comfortable bed. I felt like I was in a dormitory, no housekeeping, and had to get own linen and towels. Housekeeping is done every two weeks I was told. Due to an emergency, I had to leave a night early , but staff was told not to refund for that night. ... read more
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.2 star rating with 2,019 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.