Extended Stay America Select Suites - Pensacola - Northwest

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate you bringing these matters to our attention, as guest input is important to us. We sincerely apologize for the inconvenience you experienced during your stay, as this is not the level of comfort or accessibility we aim to provide. Your comments have been noted and will help guide ongoing efforts to address facility concerns and improve the overall environment. We hope you will consider returning in the future, as we would welcome the opportunity ... read more

Business response:

Dear Guest, Thank you for sharing your feedback regarding your stay. We regret that certain aspects of the property made you feel uncomfortable, and we understand how important a safe and welcoming environment is for every guest. Your observations have been shared with our team to help guide ongoing efforts to maintain a secure and comfortable atmosphere. Ensuring the well-being and peace of mind of all visitors is a top priority, and your input is valuable in supporting these efforts. We hope you might consider giving us an... read more

Business response:

Dear Kobus, Thank you for sharing your feedback. We are glad to hear that our staff made your stay pleasant with their friendliness and service. However, we are sorry for the issues you encountered with the room amenities. We understand the importance of having essentials readily available, and your input will be reviewed as we look for ways to enhance guest convenience. Your perspective is valuable, and we hope to welcome you back with improvements that make your stay even more comfortable. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience with us. We regret that your arrival did not feel as seamless as it should have, as we understand how important it is to be greeted promptly upon arrival. Your feedback helps us identify ways to enhance our service. We appreciate you bringing this to our attention and hope to welcome you back for a stay that reflects the attentive service and comfort you deserve. Sincerely, Hotel Management 

Business response:

Dear James, Thank you for being our guest. We are sorry to learn about your recent experience. Cleanliness and comfort are priorities for us, and we regret that your accommodations did not meet our usual standards. Your feedback regarding the housekeeping concern and maintenance issue has been shared with our team for prompt attention. We appreciate you bringing this to our attention and apologize for the inconvenience caused. Our goal is to provide a pleasant and comfortable environment for every guest, and we look forward ... read more