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Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The clerk did not seem very knowledgeable. We chkd in and got to the room, keys did not open the door. encountered clerk on the 3rd floor, tried his, did not open the door. We all three went back downstairs to rekey the cards (Problem I suspect is the battery in the lock was dead), went back up to no avail. He moved us to a different room, same floor, success. Another person staying there said they were given the first room,304?, same results. There seemed to be many long term residents. Signs on several doors indicating the... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you encountered during your stay, including issues with room access, noise disturbances, and discomfort with the bedding and facilities. Guest safety and comfort are our top priorities, and we regret that your visit did not reflect the standards we aim to provide. Your detailed feedback has been shared with our management team to help guide improvements and ensure a safer, more comfortable environment for all guests.... read more
Smell in hall way and main door broken could not enter without talking around to side doors
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you bringing these matters to our attention, as guest input is important to us. We sincerely apologize for the inconvenience you experienced during your stay, as this is not the level of comfort or accessibility we aim to provide. Your comments have been noted and will help guide ongoing efforts to address facility concerns and improve the overall environment. We hope you will consider returning in the future, as we would welcome the opportunity ... read more
Property was not safe enough to stay at there were unsafe people aloud on grounds
Business response:
Dear Guest, Thank you for sharing your feedback regarding your stay. We regret that certain aspects of the property made you feel uncomfortable, and we understand how important a safe and welcoming environment is for every guest. Your observations have been shared with our team to help guide ongoing efforts to maintain a secure and comfortable atmosphere. Ensuring the well-being and peace of mind of all visitors is a top priority, and your input is valuable in supporting these efforts. We hope you might consider giving us an... read more
Great staff, very friendly. But the room has less than the essentials in it. You must bring your own cutlery, plates etc. Bed was Ok, but with a tv, a fridge and microwave, it is all you get.
Business response:
Dear Kobus, Thank you for sharing your feedback. We are glad to hear that our staff made your stay pleasant with their friendliness and service. However, we are sorry for the issues you encountered with the room amenities. We understand the importance of having essentials readily available, and your input will be reviewed as we look for ways to enhance guest convenience. Your perspective is valuable, and we hope to welcome you back with improvements that make your stay even more comfortable. Sincerely, Hotel Management
No one was at the window
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We regret that your arrival did not feel as seamless as it should have, as we understand how important it is to be greeted promptly upon arrival. Your feedback helps us identify ways to enhance our service. We appreciate you bringing this to our attention and hope to welcome you back for a stay that reflects the attentive service and comfort you deserve. Sincerely, Hotel Management
There was a big pile of hair in the middle of the bed when I pulled the cover down and the tv did not work.
Business response:
Dear James, Thank you for being our guest. We are sorry to learn about your recent experience. Cleanliness and comfort are priorities for us, and we regret that your accommodations did not meet our usual standards. Your feedback regarding the housekeeping concern and maintenance issue has been shared with our team for prompt attention. We appreciate you bringing this to our attention and apologize for the inconvenience caused. Our goal is to provide a pleasant and comfortable environment for every guest, and we look forward ... read more
Nasty unsafe
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,691 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.