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Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay here again
Business response:
Dear Charles, We’re sorry to know your experience left you feeling this way. While we regret that your stay didn’t meet expectations, we’re grateful you took the time to share your feedback. Your comments have been noted and shared with our team so we can continue working toward providing better stays for every guest. Everything we do is aimed at providing every guest with an excellent experience. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Only the full-size refrigerator was working, everything else didn't work or was missing
Business response:
Dear Lyudvig, We are sorry to hear about the lack of amenities in your room. That’s certainly not the experience we want for our guests, and we apologize for any inconvenience it may have caused you. Your comments have been shared with our team so we can address these issues and ensure better upkeep moving forward. Thank you for bringing this to our attention. We appreciate your patience and hope to provide you with a more fulfilling stay next time. Sincerely, Hotel Management
They say you get what you pay for! But in my opinion not even $90 was worth it! It was nasty and dirty! Smells like weed all in the hotel room and in hallways! We didn’t have a remote for the tv. Went to go ask for one and still didn’t work! Also the locks on the room door were not secured at all. We put a chair in front of the door at night, just in case. I will never stay again.
Business response:
Dear Samantha, We’re sorry your stay was so disappointing. What you described does not align with the standards we strive to maintain, and we appreciate you bringing these concerns to our attention. We take guest comfort and peace of mind seriously and are committed to making improvements where necessary. Although this stay fell short of your expectations, we hope that future visits will better reflect the level of care and service we strive to provide. We hope you will return so we can provide you with the exceptional visit... read more
Nothing unique. Stayed here because I had my dog. Pet area in back was covered in nasty dog poop from people not picking up after their dogs. Smell of marijuana was persistent throughout hotel. No dinnerware available. Otherwise a comfortable room and friendly folks.
Business response:
Dear Dennis We're glad you found the room comfortable and the team welcoming, though we apologize for the frustrations you encountered. We're addressing the cleanliness of the pet area and the odor you mentioned with our maintenance staff and will increase monitoring to help prevent this from happening again. For cleanliness and sanitation, dinnerware is kept at the front desk and is available upon request. We appreciate your feedback and the opportunity to improve the experience for all our guests, including those traveling... read more
I arrived on a Saturday aftertoon to check in. Upon my arrivial I was told that there was a $100 deposit. That wasn't posted on the website nor in the lobby. The followind night we saw roaches and asked the GM Dustin for accomedations for the room. He refused to do anything about it. He told me I can leave of deal with it . Which is poor customer service when the hotel has roaches. I didn't ask for another room just accomedations is all.
Business response:
Dear Debra, We’re sorry your visit did not go as smoothly as expected. Upon reviewing the details, our team was made aware that you had concerns due to a prior stay elsewhere, and we understand how that can add stress during check-in. After you raised a concern about your room, we offered to move you as soon as another room was ready, but we respect your decision to decline. We appreciate the feedback and will continue working with our team to ensure a better experience for all our guests. For future reference, our deposit c... read more
Very noisy. People were constantly going out the fire exit which would set the alarm off at all hours. Music was playing very loud. Overall not what we expected after staying at a different extended stay. It did have a full size fridge.
Business response:
Dear Jessica, We’re sorry to hear that your visit was disrupted by excessive noise and repeated alarm disturbances. A peaceful and comfortable environment is essential, and we understand how such issues can impact the overall experience. Your feedback will be shared with the appropriate teams to help us make necessary improvements. We do appreciate your mention of the in-room amenities and are glad that aspect met your needs. We genuinely appreciate your understanding, and we hope you will consider giving us another opportun... read more
Front desk asked me to take a picture of my credit card and send over. BEWARE
Business response:
Dear Vitali, We sincerely apologize for the experience you described. We understand how unsettling it must have been to receive a request for sensitive information in that manner, and it’s certainly not reflective of our values. Please know that we are taking this matter seriously and will address it directly with our team to ensure that our protocols uphold the privacy and peace of mind of all our guests. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we ... read more
The staff was very nice. But the room cleaned still smelled like smoke and even more intense through the halls and elevators. I am allergic to smoke if I had known it was a smoke facility I would not have stayed here.
Business response:
Dear Marilia, We sincerely apologize for the discomfort caused by the air quality during your stay. While our team strives to provide a welcoming and pleasant environment, we understand how challenging this can be. We appreciate you bringing this to our attention, as it helps us evaluate ways to better accommodate all guests' needs moving forward. Thank you for your feedback and for recognizing the kindness of our staff. We are committed to continually improving and going above and beyond to exceed our guests' expectations. ... read more
This is probably the worst hotel experience I’ve ever had in my life, and that includes years of traveling. The check in process was a disaster only to be made worse by the room, which was a kid to a prison cell. When I booked the room, it was made clear that there would be a breakfast included, which wasn’t the case. The room smelled as if somebody poured a bucket of cleaning fluid. It just lathered the room with it. The beds were extremely uncomfortable, and we could only manage a few hours of sleep. Needless to say I don’... read more
Business response:
Dear William, We're sorry your experience turned out to be such a letdown, especially given your background in travel. The confusion during check-in, the uncomfortable sleeping arrangements, and the odor in the room should never define a guest's stay. It's especially frustrating when expectations for amenities like breakfast are not met. What you described does not reflect the level of care and comfort we aim to provide. Your comments make it clear that we have important work to do, and we will share them with our team. We d... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,670 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.