This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We booked this hotel through Expedia. We were supposed to have two rooms with two beds, but the person in charge at the front desk told us the Expedia had overbooked them, and that they only had two rooms with single beds. I believe that Expedia had misleading information about this hotel. The pictures that Expedia had on the website were not accurate. We were supposed to have breakfast included, but this hotel didn’t offer that. The lady a the front desk was very helpful, but overall I think it was Expedia fault for having ... read more
Business response:
Dear Julian, We're glad to know the team member at the front desk was helpful during a frustrating situation. While we strive to ensure that all third-party listings are accurate, we understand how disappointing it can be when expectations are not met, especially when they involve room types and amenities. We're working with booking partners to ensure that all details and photos accurately reflect what we provide. We're sorry for the inconvenience this has caused and appreciate your understanding as we address this with the ... read more
Dirty
Business response:
Dear Jose, We're sorry to know that the condition of the property didn't meet your expectations. A clean and comfortable environment is something we take seriously, and we regret that this wasn't your experience. Your comments will be shared with our team so we can address this and continue working toward a higher standard for our guests. We appreciate you taking the time to let us know. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel... read more
The beds are cots and the hallway smells like smoke. I didn’t stay I went somewhere else.
Business response:
Dear Guest, We sincerely apologize for not meeting your expectations during your recent visit to our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedicatio... read more
Not worth it even if it's free! It was a no smoking property but you could smell marijuana, the elevator smelled of dogs. The room the didn't have a working TV or phone. The key card to get into the hallway where the rooms were located wasn't working. I got locked out and had to call for after hours assistance.
Business response:
Dear Guest,We’re sorry your experience left such an impression. While the property is designated non-smoking, we understand how disruptive it is when guests disregard that policy, and we’ve addressed the concern with increased monitoring. The lingering odors, non-functioning amenities, and access issues you described are far from the environment we aim to provide. Rest assured that we will work with our team to improve oversight and communication, especially regarding after-hours support and keycard reliability. Your feedbac... read more
Worst place ever, how do we get refunded.
Business response:
Dear Guest,We're sorry to hear that your experience at our property did not meet your expectations. Your experience is important to us, and we want you to know that we take your concerns seriously. We will share your feedback with our team so we can review the situation and make the necessary changes. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
We walked in and the lady at the door said sorry the cards are having issues tonight. I thought that meant it wasn't completely working. Nope just not working... they didn't even give us a card to the room. When we walked in the room it smelled like someone had peed all in the room. Not like animals just straight pee. The room did not look like the pictures. It looked like a prison cell, very bare and I just couldn't stay there.
Business response:
Dear Guest,We sincerely apologize that your visit was not what you expected. We understand how frustrating it must have been to arrive and encounter technical issues with the key cards. We regret the inconvenience this caused. We are also sorry that the room's condition and atmosphere did not match your expectations. Maintaining a clean, comfortable environment is important, and feedback like yours helps us identify where improvements are urgently needed. We appreciate the opportunity to improve our service and communication... read more
We got there at 11pm and no staff could be found. The doors to all the rooms wouldn’t even lock, the lobby smelled like smoke. I never even got to check in. It was a JOKE never stay there
Business response:
Dear Guest,We’re sorry to hear that your experience did not reflect the welcoming environment we strive to offer. While our team is available to assist all guests, arriving late at night may sometimes cause delays in service as staffing is more limited after hours. We regret the inconvenience this caused during your visit. Additionally, your concerns about door security and the lobby atmosphere are very important to us, and we appreciate you sharing your observations. This feedback helps us address areas that need more atten... read more
Very noisy and the bathroom didnt even have toilet paper. I had to go to the desk and ask for it. Elevator smells like smoke even though it has a no smoking sign, they want a 100.00 deposit for this?????
Business response:
Dear Guest,Thank you for sharing your thoughts following your recent stay. We truly value your feedback and regret that some aspects of your visit did not meet your expectations. Your comments regarding the atmosphere and amenities have been noted, and we understand how that may have impacted your overall experience. Please know the deposit is a standard policy applied to all stays, intended to help ensure a smooth visit for every guest. We appreciate your perspective and hope you’ll consider giving us another opportunity to... read more
Far from airport, dirty, bare Casios in room, advertises boxed breakfast but there wasn’t any, no after hours support ( phone number but no one answers.
Business response:
Dear Audrey,We apologize for the challenges you experienced during your stay. It’s disappointing that the distance from the airport, the room conditions, and the lack of the advertised breakfast did not provide the experience you deserved. The unavailability of after-hours support is also concerning, and we’ll work with our team to ensure better responsiveness moving forward. We appreciate the opportunity to host you and will use your feedback to make improvements for a better experience in the future. We would like the oppo... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,670 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.