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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were cockroaches in the bathroom, bathtub and on the walls…
Business response:
Dear Julie, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping and pest control provider to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback, and we look forward to welcoming you again for a flawless stay.Sincerely,Hotel Management
Rude overnight staff member. Was awoken at 11pm via a phone call, I was accused of illegal activity and threatened with a fine. According to the staff member someone was using an illegal drug, it wouldn't surprise me if someone outside was doing that based off the area.
Business response:
Dear Jose, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur again.Sincerely,Hotel Management
Never again Bugs with cockroaches. Some iffy type people also staying there. Knocks on the door in the middle of the night. Room not ready till after 5pm. Reservation special requests not fulfilled.
Business response:
Dear Robert, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
I didnt like that the rooms arent properly cleaned, there was lots of trash and dust under the bed. I found a huge dead TICK in the clothes drawer all the ⁸
Business response:
Dear David, thank you for being our guest. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management
Bugs all over the place. Toliet had rust stains. Not stating here again
Business response:
Dear Hilario, thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. Our housekeeping team is working on the mentioned issues. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Had tostay someplace else the hotel received no confirmation number and you had no record of the number either but my card was still charged
Business response:
Dear Kenneth, we are very sorry for your experience at our hotel. Please feel free to reach out to the hotel’s front desk for any clarification. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 2,967 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.