This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Extended Stay America Hotel Phoenix - Airport - E. Oak St. is located at 4357 E Oak St, Phoenix, AZ. This business specializes in Hotels & Motels and Other Lodging.
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom is gross. Stains on the walls and couch. The rest was alright.
Goldie locke and the grumpy bear Bed was horrible. A big dent. A pillow even filled it in. Could feel Mattress was very worn. Need to replace immediately if you have to place pillows as fillers. Switched to other bed. Still not comfortable. Check in was terrible. Night clerk not friendly. Didnt explain anything. The Breakfast time, if there was wifi, no check out time explained. Norhing! Just what are room # was and pointed. No smile. Need to hire friendly desk clerks. If there not happy there. Let them go. No photos. I fail... read more
Business response:
Dear Yolanda, We apologize for the discomfort you experienced with the bed and the lack of a warm welcome during check-in. Your feedback regarding the worn mattress, unhelpful night clerk, and communication gaps is concerning. We are actively addressing these issues to improve our service. Your comments about the need for friendlier staff are noted, and we appreciate your input. We hope to provide a more pleasant experience for you in the future.Sincerely,Hotel Management
My stay It was peaceful needed to get away and that was the perfect place
Business response:
Dear Ricanna, We're delighted to hear that you found our hotel to be a peaceful and perfect getaway. Providing a serene environment for our guests is a top priority, and we're thrilled that you had a positive experience. If your future travels bring you back to the area, we would be honored to welcome you again for another relaxing stay. Thank you for choosing Extended Stay America, and we appreciate your positive feedback!Sincerely,Hotel Management
Decent hotel Hotel looks nice on the outside but was no so great in the room. There was no linen for the soda bed and upon closer look, the soda bed mattress was full of food crumbs and who knows what else since it was already nighttime and I couldn’t see well. Most of the outlets in the room were old and wouldn’t hold my phone charger and a couple didn’t even work at all. Besides that, the staff was friendly and the location was good because there was a bunch of restaurants and stores close by.
Business response:
Dear James, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved the convenience of our location and the hospitable service provided by our team, we apologize for your suite not meeting your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We take your concerns seriously and will address them t... read more
This was a nice place. Check in was easy and the lady at the front desk was nice. Rooms were spacious and clean. The property felt safe for the most part some questionable people outside but overall a quiet comfortable stay.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 4.2 star rating with 1,577 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.