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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Necesitan mas limpieza afuera
Business response:
Dear JONATHAN, Thank you for staying with us and for taking the time to leave your comments. We apologize if our property was not clean to your satisfaction. Our housekeeping staff works hard; therefore, we regret not catching the concern you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Grab and go breakfast very limited. I was never told the total of my amount before being charged. Room is big but older property so not the tidiest of places.
Business response:
Dear Denzel, Thank you for reviewing your recent experience at our hotel. We are disappointed that we did not meet all of your expectations and regret to hear about breakfast and the cleanliness issues you encountered. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Regarding the charges, please know that our front desk is available around the clock to address such issues. We hope you will stay with us again so we can provide you with the excellent service for w... read more
I like everything so close by and convenient but there was bed bugs we got bit up by the bugs and the AC didn’t work.
Business response:
Dear Jessica, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Bathroom is gross. Stains on the walls and couch. The rest was alright.
Goldie locke and the grumpy bear Bed was horrible. A big dent. A pillow even filled it in. Could feel Mattress was very worn. Need to replace immediately if you have to place pillows as fillers. Switched to other bed. Still not comfortable. Check in was terrible. Night clerk not friendly. Didnt explain anything. The Breakfast time, if there was wifi, no check out time explained. Norhing! Just what are room # was and pointed. No smile. Need to hire friendly desk clerks. If there not happy there. Let them go. No photos. I fail... read more
Business response:
Dear Yolanda, We apologize for the discomfort you experienced with the bed and the lack of a warm welcome during check-in. Your feedback regarding the worn mattress, unhelpful night clerk, and communication gaps is concerning. We are actively addressing these issues to improve our service. Your comments about the need for friendlier staff are noted, and we appreciate your input. We hope to provide a more pleasant experience for you in the future.Sincerely,Hotel Management
My stay It was peaceful needed to get away and that was the perfect place
Business response:
Dear Ricanna, We're delighted to hear that you found our hotel to be a peaceful and perfect getaway. Providing a serene environment for our guests is a top priority, and we're thrilled that you had a positive experience. If your future travels bring you back to the area, we would be honored to welcome you again for another relaxing stay. Thank you for choosing Extended Stay America, and we appreciate your positive feedback!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.