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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Extended Stay America Hotel Phoenix - Airport - E. Oak St. is located at 4357 E Oak St, Phoenix, AZ. This business specializes in Hotels & Motels and Other Lodging.
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good night Nice. Front desk very responsive. We asked for a different room and was given one no problem. Friendly, responsive group. Dog next door barking but was taken care of.
Business response:
Dear Guest, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We are happy that our staff could resolve everything to your satisfaction. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Checked in at 3:45, just sat in lobby. There seemed to be some “business activity” onsite! Great bed, otherwise meh.
Business response:
Dear Glenn, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay could have been better, but we appreciate you mentioning that you were pleased with most of our services. We value hearing from our guests as this lets us know where to focus our attention to improve our guest experience. We hope to welcome you again whenever your travels bring you to the area.Sincerely,Hotel Management
Property provided a place to sleep and shower, but nothing else. Pool was locked up for the season, three lights in the room were not working, overall not a comfortable stay and one that I likely will not repeat.
Business response:
Dear Phillip, Thank you for sharing your experience; we love that you could join us. We will address your concerns with the appropriate individuals, and we hope you will change your mind and consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Location was great - close to major thoroughfares and airport. Property was a bit dumpy - lots of homeless people wandering around, trash overflowing trash cans, and room looked old and worn. The free breakfast lacked a lot and not what we usually see in places we’ve stayed before.
Business response:
Dear Constance, Thank you for providing feedback regarding your recent stay with us. We are glad you were satisfied with our location close to the airport. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with the appropriate teams, and we will use them as an opportunity to improve our guest experience. Thank you again for taking the time to tell us about your stay. We hope to welcome you back soon!Sincerely,Hotel M... read more
Close to airport
Business response:
Dear Janice, We are so glad your stay was excellent and that our location near the airport was perfect for your travel plans. Thank you for sharing your experience at Extended Stay America. We appreciate your business.Sincerely,Hotel Management
A great accidental Hotel. Our stay was awsome, we had originally booked with another hotel that gave us some issues and count find our reservation so they ended up not honoring it. Hotels.com helped us find this hotel and thank God they did. The staff was amazing our room was so nice like a little suite, will definitely be booking again.
The staff was amazing and very friendly.
Late arrival. Staff were very pleasant!
Business response:
Dear Lois, Thank you for the excellent review of your recent visit to Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our customer service. We work hard to deliver an excellent experience for all our guests, and we appreciate you very much for recognizing our efforts. Thank you once more; we hope you return for another exceptional experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 4.2 star rating with 1,577 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.