Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Dear Tyler, Thank you for staying with us. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. However, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Barbara, Thank you for taking the time to write a review about your recent stay. We deeply regret that your recent stay with us did not meet your expectations regarding the comfort provided by our beds and the quality of our accommodations. We want to assure you that our guests' satisfaction is paramount to us. We are dedicated to creating a welcoming and enjoyable experience for all our guests. With this in mind, we will ensure your next visit is even more satisfying. Thank you for your feedback, and we look forward to... read more

Business response:

Dear Mitchell, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to restaurants was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management