Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Vance, thank you for sharing your comments. We are sorry for the problems with your reservation and the issues you faced upon entering your room. This is not acceptable and we will discuss with the appropriate team members to ensure we are providing quality accommodations each time. On a positive note, we are glad to know you liked the bed. Please come again so we can serve you better. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to see the rating as it states you had a pleasant stay, but we are sorry for the inconvenience you had with the grab-and-go breakfast. Please know, we always strive to keep our guests informed about all our hotel features by publishing them on all the third-party websites, so we regret you were unaware of this. We hope other than this you had a nice time with us and hope to see you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the difficulties you faced in your room. Our maintenance team regularly checks areas that may need repairs, and your feedback will be shared with them to make the necessary improvements. Please know, the dishware for your room is kept at the front desk, and we regret if this was not communicated to you at the time of check-in. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Thank you also f... read more

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for the review of your stay. We are glad you liked our front desk staff and had an overall pleasant stay. It is our goal to deliver exceptional value at a fair price, and we like hearing that we have accomplished just that. Your concerns regarding the odor have been shared with our housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel for your recent stay. We want to apologize for the housekeeping issues you experienced with your guest room. We take pride in offering a clean and comfortable stay, and we're sorry that this was not your experience. We are passionate about providing our guests with the freshest facilities possible, so we will look into where we went wrong. We hope you will consider a return visit so we can provide you with a better stay. Sincerely, Hotel Management 

Business response:

Ron, thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location close to the airport was perfect for your needs. We look forward to welcoming you back! Sincerely, Hotel Management