Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit and found us to be a good value. We are also glad you liked our great location. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Erika, thank you for being our guest. We understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We are also sorry that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Thank you also for your feedback, and we hope you will consider giving us a second... read more

Business response:

Vance, thank you for sharing your comments. We are sorry for the problems with your reservation and the issues you faced upon entering your room. This is not acceptable and we will discuss with the appropriate team members to ensure we are providing quality accommodations each time. On a positive note, we are glad to know you liked the bed. Please come again so we can serve you better. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to see the rating as it states you had a pleasant stay, but we are sorry for the inconvenience you had with the grab-and-go breakfast. Please know, we always strive to keep our guests informed about all our hotel features by publishing them on all the third-party websites, so we regret you were unaware of this. We hope other than this you had a nice time with us and hope to see you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the difficulties you faced in your room. Our maintenance team regularly checks areas that may need repairs, and your feedback will be shared with them to make the necessary improvements. Please know, the dishware for your room is kept at the front desk, and we regret if this was not communicated to you at the time of check-in. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Thank you also f... read more

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management