Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Thank you for being so specific in your evaluation of our hotel. We're sorry you were not able to take the advantages of our grab-and-go breakfast offerings. Please be assured that we have discussed your feedback with the appropriate team, and we're reviewing this situation with them to ensure these items are always well stocked. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Zia, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It is a delight to know you liked the courteous service provided by our staff and that they could make your stay a comfortable stay. However, we are sorry for the inconvenience caused to you. Your review is appreciated, and we hope you will come back to stay with us again. Sincerely, Hotel Management 

Business response:

Shannon, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you had a fantastic stay with us and were impressed by the service provided by our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Austin, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you loved our well-kept property and had a great stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Shannon, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management