Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Wow - Daniel, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you were overall happy with your stay with us. That being said, we are sorry for not living up to your expectations. We have shared your concerns with our housekeeping team to be more diligent going forward. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for bringing these issues to our attention. Although you liked your comfortable bed, we sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Mark, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management 

Business response:

Mark, thanks for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Mary, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management