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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was super slow, found a roach crawling on my food on the counter, door wouldn't open several times after using key card, sketchy people throughout the building, but there were also cool people too. Front staff was responsive though.
I called to confirm the reservation only to discover that when we arrived to the property that the room we purchased was unavailable. The front desk lady blamed the online people for not calling the local attendant to confirm availability. Horrible!
Rude staff
Business response:
Dear Nathaniel, Thank you for choosing us. Through your rating, we hope you had a pleasant stay overall; however, we are sorry to hear that your interaction with one of our staff didn’t reflect the level of hospitality we strive for. Courtesy and professionalism are at the heart of what we do, and your comments will be shared with our entire team to ensure a more welcoming environment moving forward. We hope to have another chance to offer you a warmer experience on your next visit. Sincerely, Hotel Management
Long term tenants not so good at keeping to themselfs
Business response:
Dear Michael, Thank you for your feedback. We recognize the significance of maintaining a peaceful environment for our guests and sincerely regret if the conduct of other guests impacted your experience. Your comments will be thoughtfully considered as we work to enhance the comfort and atmosphere for all visitors. We trust that the remainder of your stay was enjoyable and hope you will consider staying with us again in the future. Sincerely, Hotel Management
Poor refund/cancelation policy Made an error booking by selecting the wrong day. Called hotel 10 minutes after booking to cancel and was advised I needed to contact Hotels.com. Contacted Hotels.com and was advised they were unable to reach the hotel and I would have to wait 24-72 hours. The next day I was advised by Hotels.com that they contacted the hotel and “fought” for flexibility but unfortunately the hotel refused to stray from the STRICT cancellation policy and would not issue a refund. Very poorly handled!
Business response:
Dear Mark, Thank you for sharing your experience. We understand how frustrating it can be when a small booking error leads to a larger issue, especially when you’re trying to make a quick correction. We’re sorry this process felt difficult and hope your feedback helps bring more flexibility and care to similar situations in the future. We appreciate your patience and hope your future travels are much smoother. Sincerely, Hotel Management
It is just horrible. Old, smelly, and just uncomfortable. I checked out 10 minutes after checking in. This is NOT a decent plane to stay at.
Business response:
Dear Karisa, Thank you for sharing your experience. We apologize that the property’s condition did not meet your expectations. Guest comfort is a top priority, and your feedback will be shared with the team to help address the concerns you’ve raised. We appreciate you taking the time to comment and hope for the opportunity to offer a better experience in the future. Sincerely, Hotel Management
The floor was not level and the kitchenette was not in good condition There were not enough towels for showering
Business response:
DearJulie, Thank you for your feedback. We apologize for the condition of the kitchenette and the inconvenience caused by the towel shortage and uneven flooring. Your comments are important and will be shared with our team to help improve the overall guest experience. We hope to have another chance to provide you with a more comfortable and well-prepared stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.