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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hopefully no one deals with a bad car It was ok until we noticed we had car issues and then their attitudes completely changed
Business response:
Dear April, Thank you for sharing your experience with us. We are disappointed to hear that you encountered issues that affected your stay. We would love the opportunity to demonstrate our exceptional hospitality to you in the future.Sincerely,Hotel Management
Online it says they would clean the room for a $10 fee, however, when we asked in person, we were told that they don’t do that and that they clean the rooms every 2 weeks. We also were given 1 roll of toilet paper and we had to go ask for more every other day because we were 5 people. And when asked for toilet paper we again were only given 1 roll at a time
Business response:
Dear Artemio, Thank you for sharing your thoughts with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Our team is dedicated to providing the best possible service to every guest. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider visiting us again so that we can demonstrate the exceptional experience we are known for.Sincerely,Hotel Management
Was supposed to get a king size bed, Checked in and got a double bed with a real uncomfortable sofa bed that didnt even have bedding. No coffee maker, had soap but no shampoo. Was not impressed at all. When i book a room on hotels. Com i expect what they advertise
Business response:
Dear Edwin, Thank you for your valuable feedback. We apologize for failing to meet your expectations regarding the room you booked and amenities. Please know that we do honor these requests; however, there are times when we do not have an unoccupied and available room. We do understand your frustration and genuinely regret disappointing you. Also, to ensure cleanliness for every guest, we keep the dishware at our front desk, and it can be delivered upon request. Thank you for bringing this to our attention. Your concerns hol... read more
Noise, dirty room.
Business response:
Dear Francis, Thank you for staying with us. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
The room was completely disgusting. The smell was as if some6has been doing drugs i. There for years. The stank was penetrated everywhere. The white sheets on the bed had black stains. Also the sheets under black stains. The bathroom was nasty. There is damage i. The bathroom the vent is hanging of the ceiling.i was very disappointed because i glew in from out of town and paid 90 dollars for this.
Business response:
Dear Rosa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The room was very dirty the front desk service was very slow and the young lady seem very confused. I did t get the room I had requested
Business response:
Dear Jessica, Thank you for choosing our hotel during your recent visit to the area. We extend our sincere apologies for the oversight in meeting your expectations with respect to the requested room. Also, we acknowledge that the room provided did not meet the customary standards of cleanliness and comfort. While we make every effort to accommodate such requests, there are instances when the requested room is not unoccupied and available. We genuinely regret any disappointment you experienced and understand your frustration.... read more
Found drugs in the room and around the room we resided in
Business response:
Dear Isabel, We are sincerely concerned to see your feedback, as it does not align with the experience we strive to provide for our guests. We maintain a strict policy against any illegal activities on our property and would appreciate the opportunity to understand your experience in more detail. Please be assured that we will conduct a comprehensive investigation into the matter you have raised. Our organization is dedicated to restoring your trust and confidence, and we hope to serve you again in the future.Sincerely,Hotel... read more
Rooms, carpert and sofa was very durtly and stained.
Business response:
Dear LAURA, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and bet... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.