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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly and dirty room. The room smelled awful and the room was dirty. Probably the most disgusting room I have been in. Do not book here.
Business response:
Dear Guest, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you in the future and p... read more
Old, dirty and beat up Floors so dirty that bare feet or socks turn dirt black within minutes of walking on them. Light in kitchen area not working. Refrigerator with broken shelves.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. We understand how important it is to have a clean and well-maintained room, and we regret that we did not meet the standards you expected. Please know that we take these concerns seriously, and we will address them with our team to ensure that proper maintenance and cleanliness are prioritized going forward. We truly value your comments, as they help us improve, and we hope t... read more
The manager at the hotel said there were water problems before and they lost 3 rooms and all other rooms were booked. We eventually stayed one room, but there is only one bed and extra bed was dirty and old, so we couldn’t sleep well. We really wanted to have two real bed to sleep. One of my kid got sick because he couldn’t sleep well on the old extra bed. It also the phone broke, so we needed to go to the office to have some lack of towels and other things. The refrigerator’s handle was almost fall off and there were no kit... read more
Business response:
Dear Mamiko, Thank you for sharing your feedback regarding your recent stay at our hotel. We regret that your experience did not meet your expectations and that you encountered several challenges during your visit. We sincerely apologize for the issues you mentioned. Please rest assured that we take these concerns seriously and will address them with our maintenance and housekeeping teams to ensure that similar situations do not arise in the future. Regarding your request for a discount, we understand your disappointment and... read more
Not good When we got to our room, door was open. All cabinets were all opened. Phone didn't work either. Went to front desk, was told housekeeping just cleaned the room. I never had this experience before. Was told to mess with the phone cord that sometimes it works or not. Had to keep bathrm door closed coz it smelled like smoke. Even though this was a non-smoke free hotel.
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the multiple issues you encountered during your stay. This is certainly not the standard of service we aim to provide, and we deeply regret the inconvenience this caused. We take these matters seriously and will work with both our housekeeping and maintenance teams to ensure that the room is properly prepared and that all amenities are in working order. Your feedback is essential to us, and we hope to have the opportunity to provide you wit... read more
No serving items in room. Only Two cheap plastic cups. No coffee. Uncomfortable bed.
Business response:
Dear Christine, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. While our kitchens are equipped with essential appliances, we strive to offer our guests the flexibility to bring or purchase their preferred cookware and dining items. We sincerely apologize if there was any miscommunication regarding this aspect, and we appreciate your valuable feedback. Additionally, we regret that the bed did not provide the level of comfort you expected. Guest satisfacti... read more
Bad all around
Business response:
Dear Darren, Thank you for posting your feedback. We regret not giving you an exceptional experience during your stay and sincerely apologize for any inconvenience caused. We hope to have you revisit so we can show you the outstanding visit you deserve.Sincerely,Hotel Management
Photos are very deceiving. Very rundown. Did not feel safe, everything worn and old and rusted
Business response:
Dear Sarah, Thank you for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback is valuable in our commitment to ongoing monitoring and enhancing the guest experience as we continually seek to improve. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Felt sketch I definitely don’t recommend this motel for solo women travelers. Large groups of men hung out for hours drinking in the parking lot. Also the walls and doors are paper thin. I had to double check that the windows weren’t open. The shower made noises all night and the bed wasn’t very comfy. I regretted my choice in choosing to stay here.
Business response:
Dear Elizabeth, We’re sorry your stay did not meet your expectations. Guest safety and comfort are our top priorities, and we appreciate your feedback. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Also, we continuously work to improve our facilities and provide a better experience for all our guests. Your comments will help us make the necessary improvements. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opport... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.