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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here if you don’t have too!!! You can hear people walking above your room all night long.
Business response:
Dear Timothy, We appreciate you taking the time to share your experience. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take these concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
Don't always believe what it says... DO NOT STAY HERE!!! they charge for xtra towels, and u only get 2 no matter how long u stay. They also charge to change ur bedding! No Breakfast! Beds are stained so bad you cant see any color except yellow and black. The floors were sticky, and when we first walked in, there was a matinence guy in there shampooing the carpets, so it was wet as well. Price is good but u give up literally everything else.
Business response:
Dear Kellene, Thank you for choosing our hotel and for sharing your feedback with us. We sincerely apologize if your stay did not meet your expectations. Maintaining a high standard of cleanliness and comfort is very important to us, and we are committed to ensuring that our team pays greater attention to this in the future. Also, please note that our housekeeping service is provided bi-weekly for our guests. For those staying with us for shorter periods, additional services are available for a minimal fee. You can also requ... read more
I tried to call 3 times to check in because I was running late but nobody answered. When I did show up nobody was at the desk. I had to call from a landline outside the office. When someone finally picked up they said they were done checking people in. I explained I had a reservation with them. Customer service did not care and was rude. I know there was an issue because 3 other people were waiting as well and explained they had the same thing happened with them. Made zero attempts to call other sister properties or to help ... read more
Business response:
Dear Brandon, Thank you for sharing your concern. Our goal is to provide the best customer service possible, and we regret not meeting this expectation. We apologize for the difficulty you experienced, and we are sorry for the inconvenience this may have caused you. Your feedback is invaluable to us, and we thank you for your patience. We hope to accommodate you again under better circumstances the next time you are in the area!Sincerely,Hotel Management
Kitchen cupboards glued shut. Not even a fork. No supplies to live even shortest amount of time.
Business response:
Dear Eva, We certainly apologize for any miscommunication regarding our kitchen amenities. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel and provide you with the outstanding stay you ... read more
Erika was very nice when i checked in, after that it was all down hill. Dirty and very old, including linens.
Business response:
Dear George, Thank you for sharing your review with us. We are pleased to know that your initial impressions were positive; however, we deeply regret any shortcomings you experienced during your stay. Your feedback will be shared with our team and utilized to drive improvements. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated experience that you deserve.Sincerely,Hotel Management
Really unhappy and disappointed We had to come to town for my husband to have surgery. we chose extended stay because it was close to the hospital and it had a kitchen. There was not any amenities in the kitchen it cost $20 for one set of silverware, large plate, bowl, mug and cup. We were also charged for our emotional support dog. This was an extra $85 in "hidden" charges that we did not have! Very disappointed. we have never had a more upsetting stay with a Hilton hotel. Honestly My husband would have had a more comfortab... read more
Business response:
Dear Katherine, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. Sincerely,Hotel Management
I booked for the night to stay close to work while I am on call, knowing there were freeway closures and since I live 40 min away this was my plan. I arrived after my shift to rest a bit before my next but lobby was closed and I was unable to check in. I called for help and got a supper rude lady on the phone that said my reservation was cancelled for no show!!! I was tired and no longer able to drive home. I had to book a room at a near hotel for twice the amount
Business response:
Dear Maria, We are really sorry to hear about your frustrating experience and understand how disappointing it must have been, especially after a long shift. We sincerely apologize for the miscommunication and the way you were treated on the phone—it’s definitely not the service we strive to provide. We’d like to make things right and would appreciate the opportunity to discuss this further. Please reach out to us directly at your convenience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.