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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good experience Did not have a good experience. We found bugs in the drawers, under the bed, and in the bathroom.
Business response:
Dear Guest, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
I have photos of this room and it is absolutely disgusting. It’s super dirty, unsanitary and just overall nasty…i am EXTREMELY disappointed with the pictures. Not to mention, I booked this with the understanding that there was breakfast just to be told they no longer serve breakfast either. The room smelled of cigarettes as well. I am happy to send pictures of how gross it was!
Business response:
Dear Guest, Thank you for sharing your feedback, and we sincerely apologize for the condition of your room and the disappointment you've experienced during your stay. We take cleanliness and guest satisfaction seriously, and it’s concerning to hear about the issues you encountered. We also regret that our breakfast service was not available during your stay. Please be assured that we have taken your concerns seriously and have communicated them to our housekeeping team for a thorough review and appropriate action. Your feedb... read more
We checked in after our flight was cancelled and just needed to sleep. The room was dirty and had not been cleaned. There was left over food in the trash cans. The sofa bed did not have any sheets and there was not any bedding to be found. We had to sleep in a hoodie on a mattress with stains. Disgusting.
Business response:
Dear Guest, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
This place was filthy! Stains on the walls, food on the sleeper sofa, lights wouldn’t work. Our first room smelled of weed/smoke and immediately requested a new room. Thankfully got one only to be greeted by a disgusting room. Property is in desperate need of renovation and felt unsafe.
Business response:
Dear Guest,We sincerely apologize for the condition of your room and the issues you encountered. The cleanliness and safety of our property are of the utmost importance to us, and we regret any inconvenience caused. We also appreciate your feedback regarding the condition of our property. We will address them with our appropriate teams as we continually strive to enhance our guests' experience. We hope you'll consider giving us another opportunity to provide a much better stay in the future.Sincerely,Hotel Management
Hated it so much. Awful
Business response:
Dear Stella, Thank you for sharing your feedback with us, and we sincerely apologize for the challenges you faced during your stay. This is certainly not the experience we want to provide, and we are sorry for any frustration caused. Our front desk team is always here to assist you. Please return and we will show you the expected hospitality that you missed on this trip. Sincerely, Hotel Management
The property is filthy and a lot of transient people hanging around. They had painters working on the room next to us at 8am on a Saturday and was very loud. The property needs a lot of work and upkeep.
Business response:
Dear Marvin, Thank you for your feedback, and we sincerely apologize for the issues you experienced during your stay. We are extremely sorry about the cleanliness concerns and the noise in the morning, especially on a weekend. That is definitely not the experience we want to provide. We also take the safety and comfort of our guests very seriously and are currently working on improving the property’s upkeep, and your feedback helps us prioritize the necessary improvements. We truly appreciate you bringing this to our attenti... read more
This hotel has not been managed at all, and the sleeping situation was not suitable for my family and children. I have photographs. I would love to share with any of your staff that had any inquiry why it was not suitable for me and my children before my son‘s surgery at the Children’s Hospital. I would like to request a refund as we were there for only 20 minutes, evaluating the room and found it unfit accommodations for me and my family. There was mold in the bathroom, which would’ve made it a safety hazard for my child wi... read more
Business response:
Dear Nancy, We are sorry for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please let us discuss this with the relevant team and find a resolution to satisfy our guest... read more
The room was quiet and fit 6. The mattress in the couch was stained with dark and light stains. The bed sheets all had brown and yellow stains. There were no towels or soap once we got there. The door did not completely seal so we were a bit apprehensive about our stay. The area surrounding our room was well lit.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are glad to hear that you found the room spacious, but we sincerely apologize for the issues you encountered during your stay. We will address these concerns with our team. We also apologize for the door not sealing properly, which understandably made you feel uncomfortable. Our maintenance team will inspect and resolve this issue. We appreciate your feedback and are committed to making improvements to ensure a more pleasant and comfortable stay for our future gue... read more
I booked this room to catch some morning sleep for my family (2 kids under 3) after getting off a red-eye. When I booked, the front desk assured me I’d be able to call the front desk number and someone could let me in for a morning check-in. Instead when I called I was told that the on-site contact couldn’t be reached and I was left standing outside with my very overly tired family. I was also told they couldn’t issue a refund since I booked through Expedia. I hope Expedia makes it right and gives a full refund for a room I ... read more
Business response:
Dear Kyle,Thank you for sharing your experience. We sincerely regret the frustration and inconvenience you faced, especially after a long flight with young children. Reliable service and clear communication are essential, and we apologize for the difficulties you encountered during check-in. While third-party booking policies can impact refund processes, we understand your disappointment and encourage you to follow up with Expedia for resolution. Your feedback will be shared with the team to help improve future guest experie... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.