Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

Business response:

Dear Guest, Thank you for taking the time to provide feedback about your recent stay. We sincerely apologize for the condition of your room and the lack of follow-through from housekeeping. This is certainly not the level of cleanliness or service that we strive to provide our guests, and we completely understand your frustration. We take your concerns seriously, and we want to assure you that we will take immediate steps to improve our cleaning protocols and communication to prevent this from happening again. We hope you wi... read more

Business response:

Dear Andrew, Thank you for bringing this to our attention, and we sincerely apologize for the condition of the pull-out couch bed during your stay. This is absolutely not the standard we aim to provide, and we completely understand your disappointment. We will address this issue with our housekeeping team to ensure it is cleaned and maintained. Thank you again for sharing your feedback, and we hope you will consider giving us another chance to provide a more enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Hector, Thank you for taking the time to share your feedback. While we noted that your rating does not fully reflect the sentiments expressed in your review, we are grateful to learn that you appreciated the excellent service provided by our front desk associate. It was our pleasure to host you, and we look forward to the opportunity to welcome you again in the future.Sincerely,Hotel Management 

Business response:

Dear Mellow, Thank you for your feedback and for being our guest. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your experience is important to us, and we are committed to making the necessary adjustments to ensure that all guests receive the friendly and professional service they deserve. We truly hope you will consider staying with us again in the future.Sincerely,Hotel Management 

Business response:

Dear Sahar, Thank you for sharing your feedback. We understand how important it is to have a smooth and timely check-in process, and we regret that this was not your experience. We are reviewing this with our team to ensure a better experience for our guests moving forward. Thank you again for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Leona, Thank you for sharing your feedback. We sincerely apologize for the condition of the sofa bed and understand the discomfort this caused during your stay. Your experience does not reflect the high standards we aim to maintain, and we regret that your accommodations did not meet expectations. We appreciate you bringing this matter to our attention, and we will address it with our team to ensure a better experience for future guests. We hope to have the chance to provide a more comfortable and enjoyable experience i... read more

Business response:

Dear Pauline, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with our accommodations, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management