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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Went to take shower for dinner and had no hot water. Staff came up to help get water warm, however water only got to luke warm. No utensils, dishes, cups, etc., which I would anticipate in an extended stay. Very tiny microwave.
Business response:
Dear Joey,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the hot water and in-room amenities. While our team attempted to assist, we regret that the issue was not fully resolved. Your comments regarding kitchen supplies and the microwave are appreciated and will be reviewed for improvement. We value your input and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Okay stay When we got to our room it smelled like cigarette smoke and weed smoke. There was not any kitchenware available since it was a suite we thought it would be included. There were four of us who stayed in the room and only two bath towels were provided and I had to pay to get more towels. The staff was friendly and helpful.
Business response:
Dear Jennifer,Thank you for sharing your experience. We sincerely regret any inconvenience caused by the room odor and the availability of kitchenware and towels. Guest comfort is a top priority, and feedback like yours helps identify areas for improvement. It’s great to hear that the staff was friendly and helpful, and we will share your comments with the team. Your concerns will be addressed to enhance future stays, and we appreciate your patience. We hope for an opportunity to provide a more seamless experience should you... read more
Everything was teribble and awful , room was old and dirty without dryer , kitchen didnt work and the manager was very rud👎👎
Business response:
Dear Saman, Thank you for choosing us. We are sorry for not meeting your expectations and will share your remarks with the team to improve the cleanliness and condition of your room. This is certainly not the experience we want our guests to leave with. Our housekeeping team is already reviewing it and taking action. Our front desk team is always here to assist you, but we will check with them to see what went wrong in your case. Please consider giving us another opportunity to improve your experience.Sincerely,Hotel Managem... read more
I would not recommend. Refrigerator did not work but was replaced. Microwave barely worked. Toilet stopped working. No dishes, silverware or cups were provided in the cupboards. Not enough towels for an “extended stay” and if you wanted more towels there is a charge.
Business response:
Dear Janice, Thank you for taking the time to share your experience with us. We are sorry that your stay did not meet expectations, and we appreciate you bringing these issues to our attention. We apologize for the inconvenience caused by the refrigerator and microwave and the issue with the toilet. Although, it is glad to read that the refrigerator was replaced promptly, but we understand how frustrating it must have been to deal with these inconveniences during your stay. We strive to ensure that our guests have everything... read more
Dirty Room Bathroom sink was full of water when I arrived. Would not drain. Dirty property - bed had other hair in the sheets when I arrived.
Business response:
Dear Guest, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping and maintenance team and will use them to improve our guest experience. We strive to provide our guests with thoughtful hospitality and attentive service. Please return and allow us to provide you with a seamless experience. Sincerely,Hotel Management
Don’t Risk It! They have advertised that you have a kitchen with dishes and cups. They don’t. The quilt was ripped with a large stain on it. I’m going to call the manager, however, I am assuming that she will not care. This place is disgusting. Broken drawers, fridge unplugged, lack of services. I tried to check out and the office was closed all morning.
Business response:
Dear Tamara, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand how important it is for our guests to have the amenities they expect, and we regret that the room did not meet your standards. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver ... read more
I would not stay here again. The neighborhood is sketchy. Water was off when we checked in. There were a lot of patched up holes in the doors. There was toilet paper shoved in the peep hole. I had to slam the door shut to keep it completely closed. Within the first 10 min of being there the manager opens the door and shuts it and walks away. I could go on and on but I won't. Stay elsewhere.
Business response:
Dear Guest, Thank you for your feedback. We deeply apologize for the issues you experienced during your stay. The safety, cleanliness, and comfort of our guests are our top priorities, and we regret that we did not provide that for you. We are committed to providing a better experience for our guests and will work on addressing these concerns moving forward. We understand your frustration, and we are truly sorry for the inconvenience caused. Your feedback is invaluable to us, and we hope you will consider giving us the oppor... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,190 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.