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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its located in the ghetto.. stains burn marks on f
Business response:
Dear Guest, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management
Dont get what your paying for Was terrible. We didnt get the room we paid for. We were suppose to have a sofa bed and got a recliner chair. When brought up to front desk they were rude. NEVER AGAIN, AMD ITS NOT A BREAKFAST ITS A GRANOLA BAR!
Business response:
Dear Rylynne, We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the room discrepancy and the service at the front desk. This is not reflective of our usual standards, and we regret that we fell short of meeting your expectations. We also apologize for your disappointment with our breakfast. We have taken note of the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way... read more
Unfriendly staff at check in. Pictures definitely made the place look a lot nicer than it actually is. Not staying again.
Business response:
Dear Elizabeth, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from the front desk staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
Retrain employees in customer service Was told very rudely by the hotel clerk that my card was accepted to hold for incidentals therefore I wasn’t able to stay per my reservation and then the hotel tried to charge me still for the room that I was not able to stay in
Business response:
Dear Tai, We apologize for the inconvenience you experienced during your recent reservation. This is not reflective of the service standards we strive to maintain. Your feedback is important, and we will investigate the issue with the hotel clerk's response and billing discrepancy to ensure it doesn't happen again. We appreciate your understanding and would like to rectify the situation promptly. Please contact us directly to discuss the matter further, and we hope to have the opportunity to make amends for your experience.S... read more
Don't stay, unless you like drugs. Dirty, smelly, dated rooms. Unsafe area, prostitutes and homeless tweakers.
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Motel Not Inviting While the location was good for getting to the airport, the service was minimal. The desk clerk made me feel like some kind of criminal. I expect giving my ID, bu I was surprised when I had to show an ID for my daughter, who was staying with me in the room, too. She never offered any information on the continental breakfast, which was minimal, or how to get on the internet, which would have been helpful.I paid extra for a room with two beds, but the room was crampted and lit poorly. The beds were ok. The t... read more
Business response:
Dear Sandra, Thank you so much for your feedback. We were glad to read you liked our location and disheartened to learn that we failed to deliver the excellent stay experience you deserve. We are very sorry for the way our staff handled the check-in process. We will work with our entire team to ensure our guests are warmly welcomed upon arrival and that all hotel-related information is provided to the desk courteously and respectfully. We have noted your suggestions related to the TV location and passed them to the appropria... read more
I needed to stay longer in a hotel but will not stay in yours for many reasons: I attached some pictures of the room I was staying in, you judge by yourself. On top of that I would suggest at least a microwave to warm some food and a water heater to make some tea, some plastic spoons, knives and forks will help too..... I think it is one of the worst places I have been in my life......
Business response:
Dear Mirella, We sincerely apologize for the unsatisfactory experience you had during your stay. Your concerns about the room conditions are taken seriously, and we regret any discomfort caused. Additionally, we appreciate your suggestions for additional amenities and will certainly consider them for future improvements. Our goal is to provide a comfortable and accommodating environment for our guests, and we are committed to addressing the issues you raised. We understand your disappointment, and we hope you will consider g... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 2,968 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.