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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will never stay here again. I made a reservation for 4. I could not check in until my whole party was there. I had 2 members that was flying in, and the front desk would not let me check in until they got there. The pool was not open, it was under repair. and the day we were checking out, The front desk, called the room and asked when we would be leaving. This was 45 min. before check out time. I felt this was very unprofessional.
Business response:
Dear Tenna, We are sorry to hear that your experience at the hotel was unsatisfactory. Understandably, you were frustrated with the front desk's policy of only allowing you to check in once your entire party arrived, especially if your other members came on different flights. It isn't very reassuring to hear that the pool was under repair during your stay and that the front desk called your room asking when you would be leaving before check-out time. Several issues contributed to your negative experience. Hopefully, you'll h... read more
I got to the hotel late so the door was locked and no one was at the front desk. I had to call and wait a while before anyone came out to let me in and give me my room. I reserved a non smoking area with a king size bed and instead I was given a double twin bed in a horrible smelling hotel like mixed with old and smoke stench. The kitchen looked dirty and there was no soap or anything really to use the kitchen. You have to request it at the front desk. I called for dishwashing soap and they said they couldn’t give me anythin... read more
Business response:
Dear Monique, We are very disappointed we did not meet your expectations during this visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel management
It was an old, hotel that needs total renovation. Our room has a sofa bed and when you open it, no one could pass to go to the kitchen or exit door. The bathroom, needs repair shower does not work right, toilet too low. Towels have stains and floor looks dirty. The free breakfast was only muffins, granola and packed ready to eat oatmeal, just add hot water. The place is completely different from the pictures online. If you only want a place to sleep in and shower, it could pass but we could hear the traffic and the bathroom ... read more
Business response:
Dear Dolores, Thank you for posting your candid review. It is always great to know our guest's opinions and remarks. Although you enjoyed our convenient location and parking, we sincerely apologize for the issues which compromised your stay. We are happy you shared your observations regarding the conditions of our property. We agree our hotel is starting to show its age, and we are currently having the same discussions with our brand leaders to see how we can enhance our guest's satisfaction. It was a pleasure hosting you, a... read more
The room had no Toilet tissues, it was not clean, the doors are all damaged the outside looks better than the inside, the carpet needs shampooing, it smells bad, the tiolet is damage, and old , need new Toilet Seats, Unsanitary. I slept in my truck.i couldnt sleep in that smelley room
Business response:
Dear Genevieve, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerel... read more
This facility needs to be either completely rehabbed or just razed and start again from the ground up. Rooms are cheap and in disrepair. Pricing was low compared to other hotels, you get what you pay for. Lots of hot water and toilet worked, floor was sticky, bedding was suspect.
Business response:
Dear Lionel, Thank you for choosing our hotel for your recent visit to our city. It isn't very reassuring to hear about your experience, as we take pride in providing outstanding hospitality. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another chance to welcome you back soon. Our entire team would love for you to experience our hotel as you should have on this visit. Thanks again for being our guest and sharing your feedback. S... read more
The room was disgusting, there were stains on the sheets and roaches found around the kitchen
Business response:
Dear Laurence, Thank you for being a guest at our hotel. We are sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. Our housekeeping and pest control team is already at work to review the same. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
This was a horrible stay. The water was turned off for a couple hours on Monday morning when I was trying to get ready to go to a conference. There was no alert sent to the guests so I had to keep contacting the front desk for updates. Also the room wasn't very clean with stains on the couch and cigarette burns throughout the room. And the only thing they provided for the shower was shampoo.
Business response:
Dear Guest, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Room was not ready until almost 4PM. Then, the room assigned had a terrible smell to cigarette smoke. I requested a different room for the smoke and the person at the front desk was insisting that their rooms were smoke free until someone went and check that i was correct. The entire rooms seems to be last updated over 40 years ago. Their "breakfast included" was a little stand with a couple of muffins, some snack bars, some oatmeal packets, coffee and some teabags with hot water. Horrible place and nothing like advertised o... read more
Business response:
Dear Hector, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 2,968 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.