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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The girl at the front desk Even though I had a valid government ID. She acted so rude when she denied me and had no issue, putting me out on the streets with nowhere to stay and the rapid Expedia was no better.
Business response:
Dear Nicholas, We are sorry for your experience with our front desk associate during your recent visit to our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wholly committed to regaining your trust and confidence, and we hope you give us... read more
Strong cigarette smell in a non smoking room
Business response:
Dear Macdeddy, Thank you for being our guest and for the valued feedback. Although we have designated our guest rooms as smoke-free, we understand that there may be instances where this rule is overlooked. We sincerely apologize for any inconvenience this may have caused you. Thank you for bringing this to our attention so we can address it appropriately. Once again, we are sorry and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management
Not friendly not clean Check in was not good. Gal had no personal relationship skills whatsoever. It was as if I was interrupting.
Business response:
Dear Jaz, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. We are also sorry for the housekeeping items that were overlooked in your room. We will immediately address these issues with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give ... read more
I thought I had payed in the app for a good price as I just needed 1 night, but as I arrived they charged me 100 dollars which was not the price in the app and my card was not approved, so I had to find another hotel
Business response:
Dear niels, Thank you for taking the time to share your experience. It isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are truly sorry you could not stay with us. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 2,968 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.