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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

3.1
  • Hotels
  • Phoenix, AZ

About this business

HospitalityHotels

Location details

4357 E. Oak St., Phoenix, AZ, 85008, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.12,968 reviews
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Vincent's profile image
Vincent 
a year ago

You could do far better for the money! Beat up hotel room. Missing drawers in the cabinets. The on-line listing said they offered free breakfast which only turned out to be a cup of coffee. For a $100 a night you could do far better! 

Business response:

Dear Vincent, Thank you for choosing to stay with us. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that on this occasion, we failed to deliver on that promise. We apologize for any inconvenience caused by not having various food options that met your expectations. We strive to provide a diverse selection of breakfast choices and appreciate feedback that helps us improve the guest experience. We appreciate your understanding and hope to have the opportunity to serve you better ... read more

Harley's profile image
Harley 
a year ago

not staying here again 

Business response:

Dear Harley, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is essential to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management 

David's profile image
2 years ago

Called hotel because I was going to be coming in late. They said they would put me on the late check in list. Arrived at 12 am. They couldn't find me. Refused to let me into the lobby ( random people around outside asking to use the cell phone ) and then refused to book another room after holding for about an hour. 

Business response:

Dear David, Thank you for sharing your feedback about your recent stay. We understand that a slower check-in process can be frustrating, and we apologize for any inconvenience caused. During peak times, such delays can unfortunately occur as we aim to ensure each guest receives personalized attention. Rest assured, we will address this appropriately to prevent such occurrences in the future. Your patience is highly appreciated, and we hope you'll consider staying with us again.Sincerely,Hotel Management 

Silvia's profile image
Silvia 
2 years ago

Hotel is horrible. Couldn’t get towels, tub rusted, doors and wall trimmings rotted, microwave rusted, bed linings ripped, bugs, price too high, TV didn’t work properly, inaccurate website description. Never again will I stay at an extended stay suite! You guys should be ashamed! Very unsafe, only one employee working. Service awful except for the guy he was great. 

Business response:

Dear Silvia, Thank you for taking the time to give essential specifics in your evaluation of our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing u... read more

Kelly's profile image
2 years ago

Junk bed loud music The bed is junk. The people downstairs played loud music till 2 o'clock in the morning staff did nothing. So i guess if you want to ghetto party here's the place for you. Need to stay 1 more night but not here. 

Business response:

Dear Kelly, Thank you for choosing us. The situation you described regarding the noise disturbances you experienced is very disappointing to read. We are very sorry you could not have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know for a future visit that our front desk is always available to help make the most of your stay. Also, we regret the bed's discomfort and will address it as a priority for impro... read more

Ibado's profile image
2 years ago
Erica's profile image
2 years ago

The worst Will not stay here again or with Extended Stay America. Room smelled like smoke, Remote not working, bed broken. Staff was rude. 

Business response:

Dear Erica, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We take our guest comments seriously, as they will help us enhance the experience for future guests. Again, Tha... read more

Michelle D's profile image
Michelle D 
2 years ago
Andres's profile image
Andres 
2 years ago

The host is very bad 

Business response:

Dear Andres, Thank you for taking the time to share comments about your stay. We strive to deliver the best hospitality and excellent customer service for our guests to have an exceptional experience. Therefore, we apologize you had a disappointing experience with our host. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to o... read more

Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.

How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?

Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 2,968 reviews. 

When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?

Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.