This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very poor quality. Cigarette burns everywhere. It felt unsafe with all outside doors. Would never stay there again.
Business response:
Dear John, We're sincerely sorry for the experience you had during your stay. Your feedback regarding the condition of the room and safety concerns is concerning. Our team takes these matters seriously and is actively addressing them to ensure a more comfortable and secure environment for our guests. Please accept our apologies, and we appreciate your understanding. If you ever reconsider staying with us, we would welcome the opportunity to provide an improved experience.Sincerely,Hotel Management
Me, my spouse and 10 year old booked three nights at this motel. The room smelled like it used to be a smoking room. It was a lot smaller than what was presented in the photos. Bed was uncomfortable. Outdoor pool was not inviting. My child loves to swim but opted out of swimming. The breakfast was non existent. It didn’t feel safe for a family. Front desk was fine, they were efficient but no smiles. That’s okay, they checked us right in and right out a day early. We decided to stay somewhere else on the third night. We didn’... read more
Business response:
Dear Laura, Thank you for choosing us and sharing your valuable feedback. We appreciate your feedback about your stay. We regret that the room and amenities did not meet your expectations. Providing a comfortable and inviting environment for families is important to us, and your comments help us identify areas for improvement. We're glad you found the location convenient for dining and attractions. While your experience may not have been ideal, we hope you'll consider staying with us again in the future, as we aim to provide... read more
Sheets, bathroom and sinks as well as doing area dirty.
Business response:
Dear Anzeribiam, We are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Broken hand rail on pool steps. Bad if you are like me and disabled and need to hold on to things. Never came and cleaned my room for the 8 days I was there. Rude lady at front desk treated my friends like they were criminals and they would roll their eyes whilst on the phone with other customers.
Business response:
Dear Georgia, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Never come back.
Business response:
Dear Joseph, We're sorry your experience did not meet your expectations. If there are specific concerns or feedback you'd like to share, please feel free to reach out to us directly. We appreciate your feedback and hope to provide you with a more satisfactory experience in the future. Thank you for sharing your thoughts.Sincerely,Hotel Management
There are different buildings under the same hotel name. Handicap rooms have no handicap parking in front of them. We were given the wrong type of key to get into our room and once inside, the room was dark and dirty.
Business response:
Dear Lori, Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 2,968 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.