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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Extended Stay America Hotel Phoenix - Deer Valley is located at 20827 N 27th Ave, Phoenix, AZ. This business specializes in Hotels & Motels and Other Lodging.
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The TV resolution wasn't the best. But everything else was great!
Business response:
Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. However, we regret not meeting all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Poor Poor everything
Business response:
George, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The rooms were very nice and clean. I was not happy when checking out. Front desk lady was very rude nocking the door when we had respond to her. I opened the door and was demanding that we would have a $25 extra charge. We informed her that we were packing to leave. I’m a bull rider so I was packing my gear. I had never had this type of service at any other hotel. They have all been polite. I understand that check out is at 11 but I was never informed of extra charge or that we had to call and inform of the delay. I’m very ... read more
Business response:
We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management.
Room was not as clean as it could have been. I found dried spaghetti on the bathroom door and food particles around the kitchen. They don't have an ice machine, I asked the front desk and I was told there were ice trays and kitchen utensils in my room, there was nothing. Bed was lumpy and uncomfortable. I will definently find something else next time.
Business response:
Aaron, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with everyone involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
It served our needs very well. It had absolutely no extras though. Very small breakfast and no pool but great price and great location for us.
Business response:
Vern, thank you for being our guest at Extended Stay America. It is such a delight to know you liked the great price we have to offer and that our ideal location was the highlight of your stay. Your review is highly appreciated, and we look forward to serving you on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 4.2 star rating with 1,098 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.