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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was clean for an older property. Front desk clerk didn't seem to willing to address a couple of issues, or get information, but they weren't major issues. I did find it odd that there was no drink machine on the property. And, the laundry room did not have a way for people to get quarters for the machines, and the front desk didn't keep rolls of quarters for that purpose. What's a person to do?
Business response:
Dear Larry, Thank you for sharing your experience with us. We are truly sorry you experienced so many difficulties during your stay and, more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each guest; therefore, we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely,Hotel Manag... read more
Staff was AMAZING!!!
Business response:
Dear Isaias, Thank you for staying with us at Extended Stay America and sharing your review with fellow travelers. We aim to provide exceptional accommodation for every guest. Therefore, we are thrilled we made this happen with our excellent customer service. We will certainly enjoy sharing your generous compliment with our team. It was a pleasure hosting you; we hope to see you again soon.Sincerely,Hotel Management
For an extended stay that offers a kitchen with a microwave and stove and refrigerator, but no coffee pot. The front desk told me they were out of coffee pots but would try to locate one and bring it to me ,,4 days later we still do not have a coffee pot .Grab and go breakfast was limited also as I went to get breakfast at 7 AM one day and not one drop of coffee. I asked the girl to make some. She was almost asleep and said it will take a while.
Business response:
Dear Roberta, Thank you for choosing us and taking the time to share your feedback. Our team prioritizes providing an exceptional experience for every guest, and we're sorry for failing you. We have shared your comments regarding our amenities and complimentary grab-and-go breakfast with the appropriate individuals to see what went wrong and ensure such concerns do not affect future guests. Moreover, we apologize for our failure to address your concerns promptly. We will continue working to improve our services and accommoda... read more
My stay was good, the bathroom was very clean and decent, i just did not like the shower head very much. It was a little too aggressive. But other than that everything was pretty good
Overall an amazing stay.
Business response:
Dear Michael, Thank you for selecting Extended Stay America for your recent visit to the city and for sharing your comments. Our team is pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management
Hotel needs some updating but very clean and staff was super nice.
Na
Business response:
Dear Erica, Thank you for staying with us and leaving your review. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Mesa. It was our pleasure accommodating you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,477 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.