This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was great, room was very clean. Staff is very nice and helpful. Newly renovated property. The bed was very hard for my liking. I would have liked dish ware some basic kitchen stuff. But overall, I would stay again.
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed our ideal location, found your suite comfortable and our staff friendly and professional. Kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Dirty sheets??? I noticed the bottom sheet was turned inside out and the top sheet was upside down. I looked at the bottom sheet, wrinkled, no creases. I suspect the sheets were not replaced just turned over. I went to the desk and got replacement sheets. Remade the bed myself.
Business response:
Thank you for staying with us and for sharing your experience. We apologize for the housekeeping items that were overlooked. Those issues have already been addressed with our housekeeping staff and they will be more diligent in focusing on the issues you mentioned. We hope you will stay with us again when you are in this area. Sincerely, Hotel Management
Business response:
Mark, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Mark, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Place was nice customer service suck..had to wait over 2 hour to get a room n had a wedding to get ready for near by...
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your feedback as it will help us improve our service moving forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Property needed some repairs and work.
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Location to freeway and stores is excellent, the property itself is worn down. When compared to other hotels in the area this one is lacking. The room was adequate/functional at best, please do not advertise breakfast provided in the mornings, when nothing could be farther from the truth. I would stay here again only if nothing else was available.
Business response:
Thank you for your review of our hotel. We are glad you had an overall pleasant stay with us. However, we are sorry our property did not meet your expectations and that you were unhappy with our grab-and-go breakfast. Please know we have shared your feedback with the Brand Leaders to assist them when determining new breakfast offerings for future implementation. We will share your review with the people in our organization who are responsible for formulating plans for future renovations. We hope to have a future opportunity ... read more
The room was generally fine, but showing signs of wear and tear - peeling veneer, worn bedspreads. I was very disappointed that there was not a coffee maker in the room, especially as nearest eateries did not open very early.
Business response:
Thank you for choosing Extended Stay America. Although you had an overall pleasant stay with us, we are sorry for the inconvenience you experience while you were here. Please know kitchenware of your room is available and complimentary at the front desk at any time you need. We hope we will have the pleasure of welcoming you again when your travels bring you back to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,477 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.