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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Mark, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Mark, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Place was nice customer service suck..had to wait over 2 hour to get a room n had a wedding to get ready for near by...
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your feedback as it will help us improve our service moving forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Property needed some repairs and work.
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Location to freeway and stores is excellent, the property itself is worn down. When compared to other hotels in the area this one is lacking. The room was adequate/functional at best, please do not advertise breakfast provided in the mornings, when nothing could be farther from the truth. I would stay here again only if nothing else was available.
Business response:
Thank you for your review of our hotel. We are glad you had an overall pleasant stay with us. However, we are sorry our property did not meet your expectations and that you were unhappy with our grab-and-go breakfast. Please know we have shared your feedback with the Brand Leaders to assist them when determining new breakfast offerings for future implementation. We will share your review with the people in our organization who are responsible for formulating plans for future renovations. We hope to have a future opportunity ... read more
The room was generally fine, but showing signs of wear and tear - peeling veneer, worn bedspreads. I was very disappointed that there was not a coffee maker in the room, especially as nearest eateries did not open very early.
Business response:
Thank you for choosing Extended Stay America. Although you had an overall pleasant stay with us, we are sorry for the inconvenience you experience while you were here. Please know kitchenware of your room is available and complimentary at the front desk at any time you need. We hope we will have the pleasure of welcoming you again when your travels bring you back to our area. Sincerely, Hotel Management
The staff was amazing. However, the window to our room did not open like the other rooms and it made the room very stuffy. The air vent in the bathroom did not work. So taking a hot shower kind of sucked as well.
Business response:
Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, please accept our sincere apology for the difficulties you encountered with your room. We have processes in place to make sure that every room is exceptionally clean. We are working with our team to make sure we correct our shortcomings. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Bed was hard. No hair dryer in room. Toilet ran al the time.
Business response:
Lizabeth, thank you for being our guest. We're sorry for the inconvenience you had due to our hotel policy and for the maintenance issue you had in your room. Please know the items such as hairdryers are kept at the front desk and are always complimentary. We have also asked the appropriate team to fix the problem with the toilet. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,549 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.