Extended Stay America Select Suites - Phoenix - Mesa - West

Business response:

Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, please accept our sincere apology for the difficulties you encountered with your room. We have processes in place to make sure that every room is exceptionally clean. We are working with our team to make sure we correct our shortcomings. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management 

Business response:

Lizabeth, thank you for being our guest. We're sorry for the inconvenience you had due to our hotel policy and for the maintenance issue you had in your room. Please know the items such as hairdryers are kept at the front desk and are always complimentary. We have also asked the appropriate team to fix the problem with the toilet. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad overall you had a pleasant time while you were here, but we're sorry for not meeting some of your expectations. Please know the items such as hairdryers are kept at the front desk and are always complimentary. We hope this did not overshadow your otherwise positive experience, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We're sorry for the inconvenience you had in your room and for not being able to resolve the problem to your satisfaction. Please be assured that we have discussed your feedback with our maintenance team to fix the issue with the toilet immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you liked our location, but we are sorry for the discomfort you had with the mattress. We value our guests and their recommendations and we will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We are pleased to know you liked our location and had a pleasant stay, but we are sorry for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. It was a pleasure having you as our guest, and we look forward to welcoming you back i... read more

Business response:

Thank you for being our guest and for sharing your feedback. We are happy you enjoyed your stay overall and liked our location. However, we apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Thank you again for your review. We hope you will be back to see us again soon. Sinc... read more